I have been a customer of this company for several years, using both hosting packages and VPS with domains. Their technical support is very efficient, although the prices could be lower. Overall, I am satisfied with their services.
TransIP Reviews 1,736
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2.8
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Scam site. My monthly payments went from 2 euros to 9 euros to 25 euros without any real communication. Now they have sent it to a collection agency. I asked for my account to be terminated and they refused saying that i have to manually do it.
Excellent service. The dashboard for customers is at first somewhat confusing but it offers more control than I find elsewhere. When contacting them for support, fairly quickly someone answers spot-on. I'm an IT'er myself, and I can say that the people behind Transip know what they're doing.
Quick and solid customer service! I always get assistance from a real person and the response is always within one hour, even on the weekends and late evenings. Over the past 7 years, I can always rely on them to help me out.
Company details
Written by the company
Hostingprovider TransIP telt meer dan 100 medewerkers en is er sinds haar oprichting in 2003 van overtuigd dat iedereen zich zelfstandig moet kunnen bewegen in de digitale wereld. Door middelen aan te reiken waarmee je naar eigen inzicht je online dromen kan realiseren, is TransIP uitgegroeid tot de grootste domein-, hosting- en VPS-leverancier in de Benelux. Met haar producten spreekt TransIP zowel de doorgewinterde techie aan die zijn infrastructuur zelf in de hand wil houden, als de internetgebruiker die een comfortabel digitaal leven wil leiden met veilige en krachtige online tools. Sinds 2019 is TransIP onderdeel van team.blue. Met ruim 600 medewerkers werkzaam in expertteams en meer dan 1,2 miljoen klanten is team.blue de leidende digital enabler voor bedrijven en ondernemers in Europa.
Contact info
Vondellaan 47, 2332AA, Leiden, Netherlands
- support@transip.nl
- www.transip.nl
2.8
Average
2K reviews
Replied to 44% of negative reviews
Typically replies within 1 week
TransIP review
I have been a customer of this company for several years, using both hosting packages and VPS with domains. Their technical support is very efficient, although the prices could be lower. Overall, I am satisfied with their services.
Date of experience: March 27, 2025
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Scam site - be careful with your payments
Scam site. My monthly payments went from 2 euros to 9 euros to 25 euros without any real communication. Now they have sent it to a collection agency. I asked for my account to be terminated and they refused saying that i have to manually do it.
Date of experience: March 23, 2025
Lacking timely communication
They are good with customer support. But like all others, they fall short in renewals. They will let you pay even if you remove your domain te same day as the onvoice. Now i paid for a whole year (way too much to be honest) and I do not have a domain that I can use. Not happy at all.
Date of experience: February 15, 2025
Reply from TransIP
What a shame to hear that you’ve had negative experiences with service renewals at multiple organizations. I understand that it’s frustrating to be required to pay for a full year when you want to cancel on the invoicing day.
Unfortunately, I can't find an account for you in our system based on the information here, so I can't assess my colleague’s reasoning for not granting a goodwill exception.
Could you send a message from your control panel, addressed to Nico? I’d be happy to take a look and see what we can do for you in this situation. There’s often still something possible.
I hope to hear from you!
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TransIP provides a decent service with…
TransIP provides a decent service with quick and reliable customer support, often responding within an hour, even during weekends and late evenings. However, they fall short when it comes to notifying customers about renewals, only sending invoices after the renewal costs have been incurred. Their dashboard offers great control but can initially be confusing. While they have corrected billing issues promptly after being contacted, their transition of services like Stack from free to paid without adequate notice is a concern. Overall, a mixed experience balancing effective support and communication issues.
Date of experience: November 11, 2024
Not recommended
Not recommended, they dont send renewal notification before their service is due, just sending the invoice to pay and require payments saying they had a costs of the renewal and they must be covered. Never seen something like this before. Each registrars sending out renewal notification before the domain or hosting are renewed (weeks before it happens) - they do not .... Be aware of that before you will choose their "services"
Absolutely horrible services. Just pick Godaddy if you are looking for a domain. There are no problems with renewals, reminders and cancellarion even refunds.
Date of experience: September 16, 2024
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Quick and solid customer service
Quick and solid customer service! I always get assistance from a real person and the response is always within one hour, even on the weekends and late evenings. Over the past 7 years, I can always rely on them to help me out.
Date of experience: September 10, 2024
I am extremely disappointed with the…
I am extremely disappointed with the service and treatment we've received from TransIP. After being a loyal customer since 2015 and consistently paying for your services, we recently faced an unjust termination of our contract and the deletion of all our data without proper notice.
Despite multiple inquiries, we were only given vague references to unspecified sanctions laws as the reason for these actions. We have yet to receive a clear explanation or the specific legal basis for such drastic measures, leaving us in a difficult position.
The customer support has been unhelpful and unresponsive, failing to provide any satisfactory resolution or assistance in recovering our valuable intellectual property. This experience has been deeply frustrating and disappointing.
I do not recommend to anyone looking for reliable and ethical service. Our experience suggests a lack of transparency and accountability that could potentially affect other customers as well. Proceed with caution.
Date of experience: August 02, 2024
No gimmick and true professional grade…
No gimmick and true professional grade services (including competent support). Thank you TransIP!
Date of experience: July 29, 2024
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Don't buy a domain here
Don't buy a domain here, you can't transfer it.
You can't find ANY transfer code on their website.
Even after reading their FAQ, it's simply not there.
Lost my domains..
Date of experience: June 14, 2024
scammers!!!
I purchased one year hosting and domain name for a period of one year. No contract has ever been sent. I paid 12 euros for domain and 2,5 per month for hosting. To my surprise, after that one year they automatically charged me 79 euros for domain and around 10 per month for hosting. I immediately cancelled the subscription but they were still sending me hosting bills.
When I complained about the invoice they sent me another one with fat reduction which I paid to get rid of them.
STAY AWAY!!! Dishonest way of doing business.
Only SCUM operate like this!!!
Date of experience: April 18, 2024
Not AVG/GDPR comliant
Employees ask for copies of passports and other confidential information. Do not trust!
Date of experience: March 22, 2024
Reply from TransIP
Hi,
To prevent identity fraud and abuse on our platform, we do sometimes ask out of suspicion for a copy of an identity document. Within this document you can make the sensitive information (photo, document number) illegible. It will only be used for verification purposes, after that it will immediately be removed from our system.
I would be happy to help you further in this matter. Could you send a message via your account, or by sending an email to support@transip.nl stating my name (Jake)? I will be happy to help you quickly.
don't deliver what I paid for and cannot contact them
I have webhosting, they send me an email with links to start with my website - those links do not work - I press on "how to start with your website" I get an error page. then I think 'let's call them, impossible, there is a chat with a 60 minute response promise - that is 3 hours ago I still do not have a response. I go to the knowledge base to search for oneclick Wordpress, a feature that was promised - there is nothing in the knowledge base, I read the how to set op your Wordpress site booklet they email you, in it it explains how to activate the oneclick Wordpress , unfortunately the descriptions in that booklet do not correspond with the reality of the controlepaneel. it is impossible to launch my site, it is impossible to contact them about it. years ago they used to be a reliable company , now they are just after your money - I am moving everything to another host and I would advice everyone to stay clear from these scammers - money grabbers without providing what they promise
Date of experience: January 26, 2024
Reply from TransIP
Hi Sophie,
How unfortunate to read that your experience with our WordPress Hosting package has been such an unpleasant one. This is obviously not the quality we stand for.
I think you've been dealing with a perfect storm. And for that I would like to make our sincere apologies.
We switched to a new system for our knowledge base not too long ago. You as a customer shouldn't notice anything about that at all, and if you notice anything at all it should be positive. Although we have done our utmost to replace all links to our old, inactive system, there are still some dead links here and there. Like in the e-mail you mention.
You further indicate that you had to wait 3 hours for a response from our support department. Again, you as a customer should not be the victim of this, but due to busy times, the response time is sometimes longer than you are used to from us. In doing so, I must say that 3 hours is always unacceptable. Unfortunately, based on your information I have not been able to find the communication in our system to find out what exactly went wrong here. Have you received a (satisfactory) reply in the meantime?
Finally, you indicate that the information in our knowledge base does not match reality. I can't quite place that because we have just recently updated all our articles to our new control panel. Could you indicate which article you used and where you got stuck?
I hope you can give us another chance to rectify this. Could you send a message from your control panel with what exactly you are running into? And direct this message to Beau? Then I'll be happy to take a look with you and convince you that we are not money grabbers, but make really good products and are still that company from years ago.
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Stay away from these scammers.
Date of experience: January 05, 2024
Reply from TransIP
Hi Ramon,
Sorry to hear that you're thinking this negative about us. We strive for, but are obviously not perfect. We would really like to hear from you on where we have betrayed your trust, so that we could learn from that.
Could you send an email to support@transip.nl to elaborate on this? Hoping to hear from you.
Thieves and Scammers
I decided to stop using their services and emailed them about it, but they didn't respond. Instead, they kept sending me a lot of unwanted emails. After a few months, instead of canceling my domain name like I wanted, they sent me a bill with a 52 euro fine. Their service is really bad, so I don't recommend it. Choose GoDaddy or someone else, but not them. They are scammers. The control panel is slow, and the prices are high. It's better to go with another company.
Date of experience: December 15, 2023
Reply from TransIP
Dear Ivan,
Sorry to hear that we didn't respond to your emails. Did you sent them to support@transip.nl or support@transip.eu? Those email addresses should give you a response.
Could you send an(other) email to one of those email addresses to Beau Huisman? I will look into this personally.
Besides us possibly not responding to your email, I want to tell you an forehand that cancelling services can only be done by you in your control panel. We don't cancel services for our customers from a security perspective.
Hoping to hear from you.
Some thieves
Some thieves. I emailed to cancel and nothing. It keeps sending me that I have to pay. I didn't even use the service. Which collection agency? What fine of 40 euros? You are stupid? Stop with emails and crazy amounts of money. I emailed you to cancel well in advance.
Date of experience: December 05, 2023
Reply from TransIP
Dear Marius,
All our services are selfmanaged. This means that you, as a customer, are responsible for the cancelation of your services. If you request a cancelation of a service by mail we will send you the instructions back on how to do it yourself: https://www.transip.eu/knowledgebase/entry/386-how-do-i-cancel-service/
We don't do this to "bully" our customers. We do this for the safety of our customers. By putting you in the driver seat, we know that the correct service, at the correct moment is cancelled. And you have to be logged in into you account to do this, so we know that you are authorised to do the cancellation.
The 40 euro "fine" is something we have to do by law. These are the collection costs. Dutch law dictates that if you are late with your payment we have to charge you with 8% collection costs with a minimal of 40 euros.
I am a paying client and I need help but got none!
Two days ago after two years I had to make some changes to my website. I made the changes and wanted to upload the changes through my webdesign program Rapidweaver. As far I remembered last time it went like a breeze... not so this time. After having problems connecting to my server I finally could publish my site but nothing changed. So I go on line and ask Trans-ip for support however..... Only contact by mail, no chat, no phone only mail and mind you "we answer within the hour" NOT
I think we send more than 10 emails back and forth and after two day no succes. So I filed a complaint. The answer to my complaint is that one staff member took the burden to look more deeper and found out that my index.html file was missing and he reinstalled it what enabled to get a version of my site visible again but uploading the latest version was not happening due to unknown reasons. So fed up I go on a search on my own re reading all info on publishing issues and suddenly my eyes read "use as path www/"
I thought What the Foo we covered this into length with the helpdesk. You can use www as path lalalala. No sir its www/ not www or /www but www/ You should know that, you should inform your client appropriately and if you had done this it would be fixed in a minute and not three days and solved by the client through his persistence. I think this is bad bad service!
Date of experience: September 12, 2023
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Inflexible provider. Don't think with you to find a solution
Very inflexible in their packaging. We made a mistake during signup (managed wordpress) and now we are stuck and the support desk is not offering anything to solve it for us.
Date of experience: July 20, 2023
Reply from TransIP
Hi Joost,
I'm sorry to hear that you chose the wrong package and now feel that you're stuck with it.
Our services are always cancelable immediately. After cancellation you can simply choose another package that suits your needs. This knowledge base article will help you cancel the wrong one: https://www.transip.eu/knowledgebase/entry/386-how-do-i-cancel-service/
If you send a message from your control panel to Beau, I will gladly help you out with the cancelation and advice you in our packaging to find the one that suits you best.
Very fast support.
Very fast support always pointing into right solution at first time.
I'm very satisfied. Thank you TransIP!
Date of experience: May 19, 2023
They have solved the problem!
They also have a cloud-program called Stack. It used to be for free. Then parts of it crashed and they lost a lot of my data. They decided to have only payed formulas but because they'd lost most of my data they gave me some free space. Now all for sudden I receive an invoice to pay. Any decent company would send you a warning; so do Spotify, Norton, Netflix and so many more as soon as your free subscription turns into a payed one. Not these guys, shame on them and such practices.
Thanks for your answer. Apologies accepted. What about the payment? Today I received a warning that you guys were going to charge me extra if I don't pay...
Very correct follow up by TransIP, after further conversation they have send me a credit-note. The invoice was cancelled.
Date of experience: April 02, 2023
Reply from TransIP
Dear Stef,
In this we can only agree with you.
Since we no longer have free STACK products, you have received 100% discount for a period of 12 months. After this period the discount automatically expired and you have to pay for your service.
In this particular situation, where you received a free STACK from us out of apology, we should have informed you that that period was expiring.
Thank you for this feedback, we will take it on board to improve our service.
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