United Kingdom
Review of Bettervits
I strongly advise not using this company.
Twice now they believe I have made a subscription for vitamins , I did.
I cancelled the order and was hounded via email for a few weeks , until they gave up.
Iron vitamin ordered , bought as a single order , then turns into a subscription.
Be very wary.
Review of Vaillant GmbH
Call centre friendly and efficient , arranged a call out for the next day.Everyone I spoke to in the call centre had great customer service.
That's where it ended.
The service man that came to my flat was rude with a massive attitude problem.
Really wasn't at all helpful , I told the call centre where he could park , he called me and was barking at me down the phone.
This company is let down by this 'gentleman's' attitude towards his customers.
Review of DPD UK
On time that's the most important thing.
Evri though is friendlier.
Review of DUSK.com
I've used Dusk many times , and Jane always been satisfied with the quality .
However on this occasion for some reason the fitted super king bed sheet I ordered didn't even fit , which was quite surprising as on every other one I've ordered from them has.As I had taken out it's out of package , I don't believe I would have been eligible for a refund.
Disappointed on this occasion .
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x
Review of DPD UK
Always a friendly delivery driver , always the same guy , wish I knew his name as deserves recognition.
Review of Next
The delivery was diabolical.Delivery was suppose to be two man delivery , well it was except the 'other' delivery driver remained in the van ( even though I have parking ).
The delivery man's attitude was appalling , so I ended up taking the delivery up myself , without one bit of assistance.
Would never purchase anything from Next if it was bulky , truly appalling service.
Reply from Next
Hi, I’m really sorry to hear what happened.
We’d really like the opportunity to discuss this further and put things right. Please give our Home customer services a call on 0333 777 8999 or drop them a email at customer_team@next.co.uk with 'Home Team' in the Subject field.
Review of Pride Counseling
I am still awaiting a refund for this service which I didn't use in the end , due to my situation getting worse .
They are very talkative until u request a refund.
I would like my money back.
The services they offer do not fulfil my needs at this moment in time , I have now requested a refund from PayPal , they have taken £220 of my money and are seemingly refusing to give it back as I have not used any of their services .
Reply from Pride Counseling
We are sorry to hear things have gotten worse D, and please know we are here to help you reach your goals in the best ways for your situation.
Our Member Success Team is always available to assist and they typically respond within 1 business day.
I am going to request more informtion, via TrustPilot, so that we can help you further.
Talk soon,
Pride Counseling Team
Review of PureGym UK
It's a good gym in general , clean , pretty well equipped and a lot of space.
It can get very busy at times , to the point where the weights room can feel very cramped, if you pick a time wisely you'll have a good workout.
My biggest issue with this gym is unfortunately some of the members , they do not understand gym etiquette at all , weights not replaced , weight stacks remaining on racks etc.
I have witnessed downright dangerous actions , such as throwing down of weights after sets which end up nearly hitting other members , rolling of weights across the whole gym floor.
When some members work out in packs it can be intimidating .
I know the staff are aware of these issues but I'm sure it can be difficult for them to keep the members in order.
If you can 'zone out ' from some of them members you'll enjoy the gym.
Reply from PureGym UK
Hi D Webb. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
Review of Yodel by InPost
I just don't like Yodel.The last delivery they left my package outside for 2 days in the rain , the next delivery when they phoned and said they were at my property with my delivery , I told them to leave it outside ( I was 10 mins away) they did not!
The parcel was then returned to the depot and had to be scheduled for a redelivery .
The inconsistency of their drivers is huge. I wish Nespresso would not use this delivery company , incompetent and unprofessional.
Review of Yodel by InPost
I told them to leave the parcel with my neighbour , not outside my door where the box got rained on , ended up ruining the box and was not secure.
Thank you Yodel for yet another bad delivery.
Reply from Yodel by InPost
Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team
Review of Kenwood Travel
I always find Kenwood to have the best prices of any holiday booking site.
The customer service is also prompt and efficient, would definitely recommend over the competition.
Review of CEF
Order was not received , no invoice was emailed to me absolutely no way to track this missing order!
Dreadful service and money has been taken from my account yet no goods received, will be taking this further l.
Reply from CEF
Thank you for your review and feedback.
We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
Review of DX
The delivery drivers took the mattress up 5 storeys ( by stairs ) didn't have to do this as so many delivery companies have not done this.
They also called me to tell me where they had left the delivery.
All around great service and communication.
Reply from DX
Good Morning,
Thank you for your kind feedback, I am so pleased to hear that you had a great service with us.
Regards,
Chloe
Review of iSmash
Really efficient and friendly staff, my phone had to be fixed not once, but twice and the guys in the store couldn’t be any more helpful.Thorougly recommend.
Review of SleepHubs Ltd.
A shocking company.I missed the delivery of my mattress, I then contacted them for redelivery of which they wanted to charge me an additional £60! because it was a ‘2 man job’!
Cancelled the order , bought a Leesa instead , funny I missed my order not once but twice and they delivered a third time absolutely free! and there was two men too! Absolutely beautiful mattress.
I would avoid this company at all costs and go with a more reliable , well- known brand.
Reply from SleepHubs Ltd.
Hi David,
We are sorry that you have been disappointed by the service you have received. We offer a free of charge, two man delivery service to the room of your choice, taking away all packaging and leaving you with a customised mattress that is ready to sleep on immediately. We do try to make the process as clear as possible for all customers, with an agreed delivery date, a time slot provided on the day of delivery and advising that someone should be in to accept delivery on the day. Unfortunately, in your case there was no one at home to take delivery of the order which was attempted on your agreed date. There is a cost involved when we have to reschedule a delivery after a failed first attempt. This is the reason that we did request that the second delivery would be charged to yourself as the failed attempt has been paid by ourselves.
We are sorry that you found this unacceptable and that we were not able to help you sleep better with a Tweak Slumber mattress at this time. If in the future you do reconsider one of our products then please get in touch and we will be happy to assist.
Kind regards,
Tom @TweakSlumber
Review of Rockett St George
Ease to use payment , wonderful range of goods to purchase and very original pieces.
Reply from Rockett St George
Hello there,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that you enjoy our current range of authentic and quirky pieces.
We look forward to you shopping with us in the future.
All the best,
The RSG Team x
