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What to do if your broadband or landline provider goes out of business

Published: 13 February 2026

Last updated: 15 September 2026

Advice on what to do if your broadband or landline provider ceases trading

Accessibility of communications services

Published: 8 August 2023

Last updated: 26 August 2026

Reliable phone and broadband services are important for everyone.

Your landline is going digital: what you need to know

Published: 7 February 2024

Last updated: 26 August 2026

Landlines are moving to digital technology, often called digital landlines. This is to help make sure you continue to have a reliable home phone service.

Text relay: making phone calls if you have a hearing or speech difficulty

Published: 26 September 2014

Last updated: 26 August 2026

Text relay helps people with a hearing or speech difficulty make and receive phone calls. Your phone provider must give you access to an approved text relay service.

Choosing the right mobile package

Published: 25 August 2026

Choosing the right mobile package can save you money. Follow these three steps to help choose the best deal for your needs.

Get help with broadband and Wi-Fi problems

Published: 13 October 2023

Last updated: 25 August 2026

Is your broadband or Wi-Fi slow, unreliable or has it stopped altogether? Here’s how to put it right, starting with the quickest, cheapest fixes.

Choose the right broadband for your needs

Published: 19 July 2023

Last updated: 25 August 2026

You could get faster, cheaper broadband than your current deal. This guide will help you find out if you’re getting the best package for your needs.

Switching mobile phone provider

Published: 1 October 2016

Last updated: 25 August 2026

This guide explains how to switch your mobile phone service to a new provider using Text to Switch. You can do this by sending a simple text message.

Switching broadband provider

Published: 4 August 2010

Last updated: 25 August 2026

This guide explains what you need to do if you want to switch your broadband to a new provider, using One Touch Switch.

Switching landline provider

Published: 27 February 2017

Last updated: 25 August 2026

This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.

What to do about a scam call, text or message

Published: 15 July 2026

Last updated: 24 August 2026

If you think you’ve received a scam call, text or message, the most important thing is not to engage with it. Don’t reply, click any links, press any buttons or share personal or financial details.

Switch your mobile, broadband or landline provider

Published: 13 August 2021

Last updated: 24 August 2026

Switching your mobile, broadband or landline provider is simple. For mobile, you can switch with a free text. For broadband and landline, your new provider can arrange the switch for you using One Touch Switch.

Money saving tips for phone, broadband and pay-TV

Published: 1 July 2026

Last updated: 24 August 2026

Here are some simple ways to save money on your phone, broadband and pay-TV services.

Social tariffs: Cheaper broadband and phone packages

Published: 6 March 2024

Last updated: 17 August 2026

Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services and can potentially get discounts and save money on their bills.

Switching off the UK’s 2G and 3G mobile networks: what you need to know

Published: 6 March 2024

Last updated: 10 August 2026

The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.

Making a complaint and using alternative dispute resolution (ADR) schemes

Published: 8 March 2024

Last updated: 6 August 2026

You can use this page to see which ADR scheme your provider belongs to.

How to protect yourself from scam calls, texts and messages

Published: 15 July 2026

Last updated: 22 July 2026

Scammers are increasingly sophisticated, and anyone can be a target But there are steps you can take to significantly reduce your risk. This page covers what to do in the moment, how to set up longer-term protections, and how to help others stay safe.

Automatic compensation: What you need to know

Published: 12 March 2024

Last updated: 20 July 2026

Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

Use an Ofcom-accredited price comparison site to find the best deal

Published: 10 November 2023

Last updated: 17 July 2026

Are you looking for a new phone, broadband or TV deal? Ofcom wants to help you shop around with confidence, make smart choices and get the right deal for your needs.

Are you in or out of contract?

Published: 12 April 2022

Last updated: 17 July 2026

Your provider must tell you when your contract is coming to an end and tell you about their best available deals. These are called end-of-contract notifications. If you’re already out of contract, your provider must remind you every year and update you on their best deals.

Unwanted calls, texts and emails

Published: 15 July 2026

Not all unwanted calls, texts and emails are scams. Nuisance marketing calls, spam texts and unsolicited emails are a different — but still serious — problem. This guide explains what to do.

Types of scam calls, texts and messages

Published: 15 July 2026

Scams can take many different forms, but they all share the same aim: to trick you into handing over money or personal information. Understanding what each type looks like is the first step to protecting yourself.

Scam calls, texts and messages

Published: 15 July 2026

Ofcom works with phone companies, the Government and other agencies to block scams and take action against those responsible. This page helps you recognise scams, protect yourself and report them.

Using your mobile abroad

Published: 20 July 2023

Last updated: 6 July 2026

‘Roaming’ is when you use your mobile or other devices abroad to make calls, send messages or use the internet. Roaming can result in extra charges, so it’s important to check your package or speak to your provider before you go overseas.

Telecoms price rises – what are your rights?

Published: 20 January 2023

Last updated: 29 June 2026

What are your consumer rights if you see your home phone, mobile, broadband or pay TV bills rise.

Checklist for new phone or broadband contract

Published: 22 January 2014

Last updated: 26 June 2026

This guide sets out some factors you might want to consider before signing a new contract and explains what you can do if the price you agreed to at the point of sale increases unexpectedly.

Your right to request a decent broadband service: What you need to know

Published: 8 August 2023

Last updated: 19 June 2026

Everything you need to know about your right to request a decent broadband service.