Key takeaways
- Hers is a telehealth company that offers products for hair loss, skin care, sexual health, and mental health.
- Hers offers both prescription and nonprescription products.
- A person wishing to get started with Hers can create an online account and complete a questionnaire.
Hers is part of Hims & Hers Health, Inc. It sells various health- and beauty-related products for women, while its other website, Hims, caters to men.
Hers is suitable for females over 18 years old seeking prescription medication and dietary supplements. However, it’s important for a person to consult with a doctor before using any medications or supplements.
Please note that the writer of this article has not tried this service. All information presented is purely research-based and correct at the time of publication.
Medical News Today follows a strict product selection and vetting process. Learn more here.
Hers also offers prescription weight loss medications and nonprescription supplements, meal replacement bars, and shakes.
Prescription medications Hers offers include:
- Metformin: Metformin can treat high blood sugar levels in people with type 2 diabetes.
- Bupropion: This is an antidepressant that people can use for weight loss.
- Topiramate: Also sold under the brand name Topamax, this medication is approved to prevent migraine and treat epilepsy. It may also cause weight loss.
- Naltrexone: Naltrexone is prescribed for opioid use disorder and alcohol use disorder. It may also result in weight loss.
It is important to note that none of these medications is approved for weight loss as the primary use.
Individual Hers products have mostly positive reviews on the company website.
Hers holds accreditation with the Better Business Bureau (BBB), which gives the company an A+ rating. At the time of publishing, Hers has a rating of 3.78 out of 5 stars based on more than 6,000 customer reviews.
Negative reviews complain that the customers did not receive their orders, and others did not like the automatic subscription renewal.
However, more positive reviews state that the healthcare professionals on the platform listened to people’s concerns and questions in a way that their usual primary care doctors did not. Others report that the pricing is reasonable.
Below, we look at some advantages and disadvantages of Hers based on customer reviews.
Pros
- easy-to-place orders
- fast delivery
- effective treatment
- efficient service
- offers promotions
Cons
- difficult to cancel
- payment collection before products dispatched
- lack of clear advice on terms and conditions
- poor customer service
- difficult to find a payment schedule once the trial period ends
Once a person registers with Hers, the company requests that the customer complete a health questionnaire. This allows Hers to match them with the most appropriate healthcare professional to review the information and decide on the next steps. If they recommend a prescription, they will arrange to send this directly to an individual’s shipping address.
Payments are recurring and monthly, so a person should carefully review the proposed invoice and terms to avoid unexpected costs.
Certain products can be purchased without a subscription, though the cost may be higher.
Health insurance does not cover the cost of Hers consultations, nonprescription medication, or prescriptions from Hers. The company does not accept flexible spending accounts (FSA) or health savings accounts (HSA).
However, if a person opts to send their prescription to a local pharmacy, they may be eligible for some insurance coverage.
Hers offers a variety of health- and beauty-related products and services. However, it is not the only company offering these online services.
Some competitors include:
- Ro: This company offers skin care, sexual healthcare, mental health care, COVID testing, allergy testing, menopause care, and more. The company does not accept insurance, FSA, or HSA payments.
Learn more about Ro. - Wisp: This company offers a similar online service to Hers, ranging from birth control options, personal care, and COVID-19 antibody testing. Consultations and prescriptions are available, but Wisp does not offer mental health services. The services with Wisp are FSA- and HSA-eligible. Learn more about Wisp.
- Nurx: Nurx offers a wide range of products and services, including birth control and sexual healthcare, acne treatment, tests for sexually transmitted infections (STIs) and human papillomavirus (HPV), and more. Additionally, Nurx accepts most forms of health insurance.
Learn more about Nurx.
| Consultation | Services and products for | Shipping | Shipping schedule | Insurance accepted | |
|---|---|---|---|---|---|
| Hers | $39 per consultation | • mental health • sexual health • hair loss • weight loss • skin care | free shipping in discreet packaging | monthly | no |
| Ro | $15 with a physician free and unlimited follow-ups | • sexual health • weight management • hair loss • mental health | free 2-day shipping in discreet packaging | monthly or quarterly | no |
| Wisp | $10 per month for unlimited consultations $39 for a one-time consultation | sexual health | 3 to 5 business days in discreet packing | depends on the service chosen | no |
| Nurx | from $15 per consultation | • sexual health • skin care | free shipping in discreet packaging | monthly or quarterly | yes |
Although Hers offers medical reviews online, a person may also wish to speak with a doctor they are familiar with before purchasing any products or prescriptions to treat serious skin issues, sexual health issues, or mental health concerns. A person’s regular doctor may be able to make more informed recommendations on appropriate treatments for their concerns.
People should thoroughly research any product they are interested in before purchasing it. This includes getting specific information on the product and allowing a doctor to review the information beforehand. Additionally, pregnant people and those with health conditions should consult a doctor before using any supplement or new medication.
People must create a profile on the Hers website and answer a questionnaire about their medical history, current health, and any symptoms. They must also submit a copy of government-issued identification and submit their credit card details.
The platform will connect people to healthcare professionals to discuss health conditions and treatment methods. The company offers free delivery on all prescriptions.
Yes, Hers provides legitimate services. According to the Hers website, all its medical professionals have licenses to give medical consultations and write prescriptions.
Hers sells prescription hair loss medication that research has shown to be effective. For instance, studies have shown that minoxidil solutions of 2% can help people with female pattern hair loss.
Researchers also note that most people start to experience results within 3 to 4 months but tend not to notice full effects for about 12 months.
Hers does not accept health insurance or payments through HSA or FSA.
However, if a person asks Hers to send their prescription to a local pharmacy, health insurance may cover the cost.
When purchasing a product, a person can choose between a one-time purchase or a subscription. This means a person will get regular deliveries of their chosen product.
There are several delivery frequencies available depending on the product. Many prescriptions and kits require a subscription, and individuals cannot customize these options. The company states this at checkout, and a person must agree to it to proceed with their order. Individuals can pause their subscription orders whenever they need to.
Some Hers medication is FDA approved. This typically applies to prescription medication. Other products, such as the company’s supplements, may not have FDA approval.
Hers offers a wide variety of prescription and OTC health and beauty products. The company offers hair growth, sexual health, skin care, and mental health products.
For some purchases, a person must work with one of the Hers medical advisors, while others require a preexisting prescription.
People should try to talk with a doctor before purchasing supplements or other medications from an online retailer to ensure they are safe and effective for their needs.