# Features From ITSM essentials to bespoke capabilities ## Full stack ITSM ### Ensure high availability of your services Implement best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. ![Full stack ITSM](https://www.manageengine.com/products/service-desk/images/itil-ready.svg) - **[Incident management](https://www.manageengine.com/products/service-desk/it-incident-management/)** Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. [Read more](https://www.manageengine.com/products/service-desk/it-incident-management/) - **[Asset management](https://www.manageengine.com/products/service-desk/it-asset-management/inventory-management-software.html)** Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. [Read more](https://www.manageengine.com/products/service-desk/it-asset-management/inventory-management-software.html) - **[Project management](https://www.manageengine.com/products/service-desk/itsm/it-project-management-tracking-software.html)** Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery. [Read more](https://www.manageengine.com/products/service-desk/itsm/it-project-management-tracking-software.html) - **[Problem management](https://www.manageengine.com/products/service-desk/itsm/it-problem-management-software.html)** Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity. [Read more](https://www.manageengine.com/products/service-desk/itsm/it-problem-management-software.html) - **[CMDB](https://www.manageengine.com/products/service-desk/itsm/it-cmdb-software.html)** Visually build relationships between CIs and analyze the business impact of any outages or change implementations. [Read more](https://www.manageengine.com/products/service-desk/itsm/it-cmdb-software.html) - **[Service catalog](https://www.manageengine.com/products/service-desk/itsm/it-service-catalog-software.html)** Showcase your available services to end users, with custom SLAs and multi-stage approvals. [Read more](https://www.manageengine.com/products/service-desk/itsm/it-service-catalog-software.html) - **[Change management](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html)** Streamline planning, approval, and implementation with automated workflows. [Read more](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html) - **[Enterprise service management](https://www.manageengine.com/products/service-desk/itsm/enterprise-service-desk-esm.html)** Extend proven ITSM best practices to HR, finance, and other service delivery areas. [Read more](https://www.manageengine.com/products/service-desk/itsm/enterprise-service-desk-esm.html) - **[IT release management](https://www.manageengine.com/products/service-desk/it-release-management/it-release-management-software.html)** Make your releases work in tandem with your change management process. [Read more](https://www.manageengine.com/products/service-desk/it-release-management/it-release-management-software.html) - **[Space management](https://www.manageengine.com/products/service-desk/enterprise/facilities-space-management.html)** Optimally utilize your organization’s campuses while keeping workplace amenities and services in check. [Read more](https://www.manageengine.com/products/service-desk/enterprise/facilities-space-management.html) --- ## AI-driven ITSM ### Achieve unparalleled efficiency with AI and ML Amp up productivity and supercharge your service delivery with an intelligent service desk. ![AI-driven ITSM](https://www.manageengine.com/products/service-desk/images/ai-itsm.png) [Explore AI in ServiceDesk Plus](https://www.manageengine.com/products/service-desk/ai/next-gen-itsm.html) - **[Generative AI](https://www.manageengine.com/products/service-desk/ai/chatgpt.html)** Unlock a range of functionalities designed to improve efficiency and overall user experience with intelligent, GenAI-powered support. [Read more](https://www.manageengine.com/products/service-desk/ai/chatgpt.html) - **[Microsoft Copilot](https://www.manageengine.com/products/service-desk/ai/copilot.html)** Transform the way your technicians and end-users work, communicate, and collaborate by letting Microsoft Copilot work alongside ServiceDesk Plus. ![Microsoft Copilot](https://www.manageengine.com/products/service-desk/images/microsoft-copilot.png) [Read more](https://www.manageengine.com/products/service-desk/ai/copilot.html) - **[Conversational virtual agent](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html)** Chat and get work done with the GenAI-powered conversational AI companion. ![Conversational virtual agent](https://www.manageengine.com/products/service-desk/images/conversational-virtual-agent.png) [Read more](https://www.manageengine.com/products/service-desk/ai/virtual-agent.html) - **[Predictive Intelligence](https://www.manageengine.com/products/service-desk/ai/predictive-intelligence.html)** Anticipate outcomes and make accurate decisions easily by leveraging Zia's predictive intelligence and save time for your technicians. ![Predictive Intelligence](https://www.manageengine.com/products/service-desk/images/predictive-intelligence.png) [Read more](https://www.manageengine.com/products/service-desk/ai/predictive-intelligence.html) - **[Zia dashboard](https://www.manageengine.com/products/service-desk/ai/zia-dashboard.html)** View AI usage insights and adoption trends across your service desk, all in one place. [Read more](https://www.manageengine.com/products/service-desk/ai/zia-dashboard.html) - **[Zia Agents](https://www.manageengine.com/products/service-desk/ai/zia-agents.html)** Onboard a powerful task force of digital employees that scale without limits, act with swift intelligence, and never clock out. [Read more](https://www.manageengine.com/products/service-desk/ai/zia-agents.html) - **[MCP support](https://www.manageengine.com/products/service-desk/ai/zoho-mcp.html)** Set up MCP servers for ServiceDesk Plus and connect them with the LLMs and AI agents of your choice. [Read more](https://www.manageengine.com/products/service-desk/ai/zoho-mcp.html) --- ## Self-service ### Increase service desk adoption rates Make your service desk easily accessible by being where your end users are. ![Self-service](https://www.manageengine.com/products/service-desk/images/self-service.svg) [Explore Self-service](https://www.manageengine.com/products/service-desk/self-service/) - **[Self-service portal](https://www.manageengine.com/products/service-desk/self-service/it-helpdesk-self-service-portal.html)** Facilitate easy request creation, and keep end users informed on ticket progress and approvals. [Read more](https://www.manageengine.com/products/service-desk/self-service/it-helpdesk-self-service-portal.html) - **[Live chat](https://www.manageengine.com/products/service-desk/self-service/help-desk-live-chat-software.html)** Allow real-time collaboration and interaction between technicians and end users through the in-product live chat. [Read more](https://www.manageengine.com/products/service-desk/self-service/help-desk-live-chat-software.html) - **[Knowledge base](https://www.manageengine.com/products/service-desk/self-service/it-knowledge-base-software.html)** Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk. [Read more](https://www.manageengine.com/products/service-desk/self-service/it-knowledge-base-software.html) - **[Customized domains](https://www.manageengine.com/products/service-desk/self-service/customize-help-desk-domain.html)** Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization's domain. [Read more](https://www.manageengine.com/products/service-desk/self-service/customize-help-desk-domain.html) - **[Native mobile apps](https://www.manageengine.com/products/service-desk/self-service/mobile-pda-integration.html)** Take your service desk wherever you go with ServiceDesk Plus' iOS, Android, and Windows apps. [Read more](https://www.manageengine.com/products/service-desk/self-service/mobile-pda-integration.html) - **[Active Directory user self-service](https://www.manageengine.com/products/service-desk/integrations/self-service-password-management.html)** Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal. [Read more](https://www.manageengine.com/products/service-desk/integrations/self-service-password-management.html) - **[Help desk mobile apps](https://www.manageengine.com/products/service-desk/self-service/help-desk-software-ios-app.html)** Get support any time and anywhere, right from your mobile devices. [Read more](https://www.manageengine.com/products/service-desk/self-service/help-desk-software-ios-app.html) --- *Additional sections including Automation, Customizations, Asset management, Native IT integrations, Business integrations, Industry solutions, Enterprise service management, and Reports and dashboards follow the same structure with corresponding feature links and descriptions as provided in the source page.*