Gaps tend to appear when AI scales faster than the operating model around it. True resilience lives in daily processes and accountability, not in reports or presentations. Where is resilience strengthening your operations—and where is it slowing them down? Share your experience below. #MicrosoftCloud #OperationalResilience #FinancialServices
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Updates
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It takes time to actually learn how to use AI. The teams that invest in education are the ones getting the value. Learn more: https://msft.it/6043vtWaL
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AMD and Microsoft are working together to support the ecosystem behind AI innovation, giving developers more room to experiment across new models, platforms, capabilities, and tools. Learn more: https://msft.it/6042vt9Wg
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Microsoft Cloud reposted this
Riding through Cannes in style in the Sitecore + Microsoft van. It was a great opportunity not only to escape the heat but to get into an even cooler Sitecore Carpool Cannes Conversation. I turned to Copilot to help me name my #CannesLions album and it came back with “Discovered by AI, Loved by Humans.” That says it all about where customer experience is headed and is a great summary of our chat. We’re entering a world where the algorithm and the LLM increasingly decide who gets noticed and humans ultimately decide who earns trust. That shift is redefining the entire customer journey, from discovery to loyalty. And conversations like this one make it clear: the winners will be those who balance both sides seamlessly. Great ride. Even better dialogue. Next stop, Vienna for Consumer Goods Forum Global Summit!
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By working alongside Copilot agents, the Pets at Home fraud team can sift through large amounts of data very quickly. Best of all, this efficiency is projected to save the company seven figures. Deepen your merchandise insights with AI. Explore the guide: https://msft.it/6044vtkRk
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It’s ok if you don’t fully get AI yet. The teams getting the most out of it are the ones putting in the time. Learn more: https://msft.it/6041vsJ6S
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SMBs aren’t waiting for AI—they’re leading it. Across businesses of every size—from solo founders to teams of 1,000—SMBs are driving the next wave of innovation. They make up 90% of businesses globally and generate more than half of global GDP. As Allison West Hughes highlights, real transformation happens when AI becomes part of everyday work—secure, seamless, and built into the flow.
𝗦𝗺𝗮𝗹𝗹 𝗮𝗻𝗱 𝗺𝗲𝗱𝗶𝘂𝗺 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗵𝗮𝘃𝗲 𝗮 𝗹𝗼𝗻𝗴 𝗵𝗶𝘀𝘁𝗼𝗿𝘆 𝗼𝗳 𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝘁𝗿𝗮𝗶𝗻𝘁𝘀 𝗶𝗻𝘁𝗼 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻. As AI becomes more accessible, they have an opportunity to accelerate growth, strengthen resilience, and create impact in entirely new ways. In my latest 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 #SMB blog, I explore why this moment matters, and what Dunaway, Chow Tai Fook Jewellery Group and DT Swiss can teach all of us about the future of AI. https://lnkd.in/gTaBbX_Y #UNMSMEDay #SMB #MicrosoftCloud #SecureAI
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AI is helping frontline workers reclaim hours each day and put that time back into customer care. Learn more: https://msft.it/6040vqYA2
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Chief Digital Officer Rajesh Ramachandran of ABB is using AI to transform industrial operations by tackling a three-part challenge: efficiency, reliability, and sustainability. The results are improved asset uptime, reduced emissions, faster decision-making, and even AI-assisted facilities that operate with minimal staff.
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Amanda's latest piece explores new research on agent confidence and what it takes to build trusted agents that keep humans in the loop for technical workflows. On the frontier, she makes it clear: they work for us.
At a parent-teacher conference last spring, my daughter's teachers raised a concern: she takes her time on assignments, often deep in thought. How would she handle next year's timed tests? I told them that I'm not worried. What they saw as a problem is the one skill I'm most certain she'll need: the patience to take a hard problem, reason through it, and decide when she's reached an answer she can trust. In a world optimized for speed, that judgment — knowing when an answer can be trusted — is becoming the most prized skill we'll have. It's the same question I keep asking about AI agents: not how fast they can answer, but whether we can trust them with the work. Because trust is what turns assistance into delegation... and it's earned one task at a time. So we went looking for where it's actually been earned. With MIT Technology Review Insights, we asked 300 technical experts across 12 industries and 4 regions to rank their confidence across 101 real engineering tasks. The result is the 2026 Agent Confidence Index, live today. What stood out: - The highest confidence lands on the work that quietly drains your days: automated report generation (83.5), boilerplate code (82.5), certificate renewal (81.5). - Even the hardest frontier work: service mesh config, schema migration, memory leak detection is gaining real traction. - 59% named "keeping humans in the loop" as their top priority. That's not hesitation. That's maturity. - And across reliability, QA, and data pipelines, 80%+ see meaningful career opportunity ahead… …because when agents take on the toil, what's left is the judgment, the architecture, the reasoning. The work that defines a career. Capability matters. People matter more. Human adoption — not capability — determines what a technology will become. The insights are free and ungated 👉 https://lnkd.in/gKAa-RFM At AI Engineer World's Fair in SF this week? Come see the interactive 3D visualization of the data at the Microsoft booth and tell us: what's one task you would already trust an agent to do and one you never would? #AIAgents #AIEngineering #FutureOfWork #MITTechReview