Hospitality Technology

Over 70% of quick-service and full-service restaurants already operate a #loyalty program. The missing link? A sustainable way to reactivate lapsed members without relying on discounts. In this HT exclusive, Anthony Gartung explains how #gamification layers can help restaurants win. Plug-and-play gamification integrates directly on top of existing platforms Communications go through your channels, rewards flow into your brand's loyalty wallet, and the guest relationship stays yours. Leverage ad/publisher spend from the gaming world to fund your restaurant's incremental visits. Read the full article here: https://lnkd.in/dQv_pxMR #RestaurantTech #Innovation #LoyaltyProgram #Marketing #Gamification Mistplay

When a traveler books their entire vacation directly inside a TikTok video or a ChatGPT prompt, who actually owns the guest relationship? With the launch of TikTok GO, the path from a For You Page to a confirmed reservation no longer touches a hotel’s website or app. And if a property relies on OTA partners to reach users inside those feeds, they become two layers removed from their own guests before they even step foot in the lobby. The real casualty here isn't just direct web traffic—it’s first-party data. In her latest article, Denise Holt, MBA (SVP of Strategy & Growth at Phaedon) breaks down how hospitality brands can rethink loyalty when they no longer control the front door. If your loyalty strategy still assumes the guest relationship starts on your website, it's time to adapt to where travel discovery is actually happening. #HospitalityTech #HotelMarketing #Loyalty #TikTokGO #PropTech #Phaedon #TechLeadership #GuestExperience https://lnkd.in/gZA-FHsx

Writing the corporate playbook is the easy part. The real nightmare is making sure property #4 and property #400 execute it the exact same way on a sold-out Saturday night. When guidance sits buried in static manuals and email threads, "brand drift" quietly takes over, and periodic audits only catch the damage months after bad habits take root. In his latest article, Adam Tuttle (Co-Founder & CEO at Yipy) breaks down why closing the execution gap requires treating standards as an active, continuous discipline rather than a static document. By moving away from filing cabinets to a real-time "Consistency Loop"—an approach being deployed across Radisson Hotel Group’s 1,500+ properties—brands can deliver role-specific guidance to frontline staff mid-shift, right when they actually need it. Because at the end of the day, guests don't experience your brand standards. They experience your execution. Read Adam's full breakdown below to see how modern operators are turning compliance into a real-time competitive edge. #HospitalityTech #HotelOperations #BrandStandards #PropTech #Yipy #Radisson #TechLeadership https://lnkd.in/gNiWbQmz

Are you quietly liquidating the customer database you spent years building? New data from MoEngage's 2026 Customer Engagement Benchmarks (analyzing 40 billion messages) reveals three hard truths for #QSR: 1️⃣ Journey-based in-app messages drive a ~25% conversion rate (a 12x lift over broadcast), yet 1 in 5 QSR brands don't use in-app messaging at all. 2️⃣ Batch-and-blast emails trigger a 1.49% unsubscribe rate compared to just 0.06% for behavior-based journeys. QSR guests are 15x more sensitive to irrelevance than banking or insurance customers! 3️⃣ Generic broadcast pushes hit only ~81% delivery, while triggered messages land 93% of the time. As #RaviDooda, MoEngage puts it: Personalization isn't a marketing tactic—it's a promise. Break it with irrelevant noise, and your database drifts away. Check out the complete breakdown in his column: https://lnkd.in/d84nSNEf #RestaurantTech #AI #Personalization #CX #Marketing

For years, shift tip payouts lived in a total tech vacuum. A manager did the end-of-night math, handed over a wad of bills, and IT never had to think twice about it. That era is officially over. As Kirk Grogan (COO & Co-Founder at TipHaus) points out, the way hotel staff get paid has officially become an enterprise IT conversation. Ditching cash drawers for automated digital payouts isn't just about giving staff instant, transparent access to their earnings. It's about replacing manual math and physical security risks with strict encryption, seamless POS-to-payroll integration, and rock-solid audit trails. If your property has digitized everything from room keys to room service, it's time to stop handling shift payouts like a 1990s cash register transaction. Read Kirk's full breakdown below to see how modern operators are bringing financial workflows into the enterprise stack. #HospitalityTech #HotelOperations #FinTech #TipHaus #PayrollTech #TechLeadership #DigitalPayments https://lnkd.in/gtm5vmXz

In our latest interview, Jawad S. (SVP of Technology & Business Solutions at PPHE Hotel Group) breaks down how the £2.2B enterprise paired a zero-download web experience and native Apple/Google Wallet room keys with Hudini's open-API backend. By shifting away from app downloads, PPHE is achieving three core operational goals: • Eliminating lobby compression • Connecting operational workflows • Unifying the data layer Read the full Q&A to see how PPHE is executing zero-friction mobile keys and modernizing front-desk infrastructure at enterprise scale. #HospitalityTech #HotelOperations #MobileWallet #PropTech #PPHEHotelGroup #Hudini #TechLeadership https://lnkd.in/gfHxD8bZ

A big thank you to Ian L. for contributing his exclusive industry insights to HT. Ian breaks down how a detail as seemingly simple as a takeout label or cup sticker can actually make or break guest trust, order accuracy, and brand loyalty in high-volume environments. Read Ian's full piece on rethinking label technology here 👇 https://lnkd.in/eEGDm87c #HospitalityTechnology #RestaurantOps #FoodTech #GuestExperience #Epson

When we talk about #digital #friction, it's usually about the CX. Not this time! Huge thank you to Matt Umholtz for sharing his exclusive insights on #hiring challenges with HT! In a labor market where restaurant staff turnover happens fast, Matt’s perspective on #GenZ onboarding is a must-read for operators. It’s a great reminder that retaining top talent isn't just about pay—it's about eliminating digital friction before Day One. Check out the full article to see how modern onboarding drives retention 👇 https://lnkd.in/eCFXk9Yg #HospitalityTechnology #RestaurantTech #WorkforceManagement #Leadership

When booking pace lags, most short-term rental operators default to discounting. But slashing room rates is often just a symptom of disconnected tech stacks. Revenue platforms spot a drop in pace immediately, while marketing teams operate on separate campaign calendars. By the time anyone manually bridges that gap, the booking window has narrowed and rate cuts become the only lever left. In his latest article, Matthew Sharp (Co-Founder & CDO at BookingsCloud) explains why connecting PMS pacing data directly to marketing automation changes the game. By feeding live booking signals into paid channels, operators can drive demand to lagging properties before pricing ever has to react. The next competitive edge in hospitality won't come from better pricing algorithms alone—it will come from connecting the tech that creates demand with the systems that capture it. Read Matthew's full analysis below. #ShortTermRentals #RevenueManagement #PropTech #BookingsCloud #MarketingTech #HospitalityTech #DataIntegration https://lnkd.in/gTyWQFNA

When a traveler asks an AI tool where to stay, most hoteliers assume the answer is pulled from live GDS feeds or verified brand databases. It isn't. A landmark benchmark study from research firm Americas Great Resorts (AGR) reveals how LLM search is failing the hospitality industry. AI engines are squeezing luxury markets down to narrow shortlists built on stale web pages, old listicles, and unverified forum posts. Case in point: Both ChatGPT and Google AI Mode repeatedly recommended a luxury Miami property as a top choice—months after it permanently closed and was literally imploded into rubble! Read the full analysis featuring insights from AGR Managing Director Andrew Paul ✔ to see how engineering teams are taking control of their public entity records. #HospitalityTech #AIVisibility #LLMSearch #HotelTech #DataGovernance #SEO #TechLeadership https://lnkd.in/gkZy8kFR