Government capacity is having a pretty good week, and nobody's website had to crash to get our attention for once!
New York City just launched its Public Interest Technology (PIT) Crew, and a few of us at Federation of American Scientists teamed up with Georgetown's Beeck Center for Social Impact + Innovation to write the new team an open letter: part congratulations, part "here's everything we learned from the people who tried this before you," part please keep evolving the model!
That advice comes straight out of our Digital Retros project, where we talked to more than 100 people who built digital service teams across city, state, and federal government. The headline finding was a little uncomfortable: for all the talent that's cycled through this work over a decade-plus, the field never really agreed on what "good" even looks like. We got very good at building teams; we didn't always build services or strategy. NYC has a real shot at doing it the other way around.
And it's not just New York! Colorado is rebuilding its state tech office around actually delivering the services people use every day (SNAP, unemployment, license renewals and truly embedding their work with state agencies, not just serving as the counterculture. Virginia just put real money in its budget for a state digital service team of its own. All three are doing awesome stuff: hire actual builders (engineers, designers, product folks), sit them where the services live, create measures that people feel and see, embed work with the work of government, not as a rescue squad--all instead of paying vendors to not talk to each other.
That bet is the whole premise of our government capacity work. When government works well, you barely notice; it's just easy. A lot of places seem ready to make that happen right now! Can't wait to see (and maybe help out) on what comes next. Merici Vinton Laura Sigelmann Kirsten Wyatt Lynn Overmann Sarah Tuneberg Luke Farrell
Dear Mayor Mamdani and Chief Technology Officer Gelobter,
When government works well, people barely notice; it's just easy.
As practitioners who have built, led, and supported successful digital service initiatives around the country (including leading IRS’ Direct File), we are so encouraged by the launch of the NYC Public Interest Technology (PIT) Crew.
We're excited to see people-centered delivery, government capacity, and new ways of working. We also have some recommendations – the kind essential to radically redefining the relationship between people and their government.
Read the full open letter below ⤵️
✍ Merici Vinton, Loren DeJonge Schulman, and Laura Sigelmann, plus Lynn Overmann, and Kirsten Wyatt from Beeck Center for Social Impact + Innovation
https://lnkd.in/e7aF633U
I took the Brightline from Miami to Palm Beach for a conference last summer. From the moment I enrolled online, I could tell this was going to be different. And when I stepped out of my car, walked through the parking garage, and into the station seamlessly, I knew this wasn't just transportation. It was a brand experience and I loved it! The ease, the technology, the ambiance through the station, the design language from ticket to seat it felt intentional in a way most companies never achieve. With the data of140+ company relocations into Palm Beach County and professionals now living and working across multiple cities, this multi-ride pass isn't just convenient. This is a unique infrastructure for a new way South Florida does business. Brightline is building more than a cool branding of a commuter train with experiences - it's building a corridor economy. Excited to watch where this goes.