System Administrator

Onsite NOLA

M365 Admin

$90-$100K

Required Skills & Experience

• 3-5 years of experience supporting Microsoft 365 and endpoint management in an enterprise environment

• Strong experience with Microsoft 365, Intune, Apple Business Manager, patch management, and endpoint configuration

• Experience supporting Windows and iOS devices

• Familiarity with ITSM platforms (ServiceNow or similar)

• Basic to intermediate PowerShell scripting skills

• Excellent troubleshooting, communication, documentation, and organizational abilities

• Microsoft 365 certifications and ITIL knowledge are preferred

Job Description

This hands-on role is responsible for the day-to-day operation, support, and continuous improvement of Delta Utilities' Microsoft 365 environment, endpoint ecosystem, and end-user productivity tools. The ideal candidate combines strong technical troubleshooting abilities with operational ownership, documentation skills, and a mindset focused on automation and process improvement.

This person doesn't just close tickets. They take ownership of the end-user experience, look for ways to improve and automate processes, create documentation that makes the team better, and proactively identify opportunities to enhance how technology supports the business.

Key Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and access management

• Manage endpoint environments through Intune, Apple Business Manager, and Mobile Device Management (MDM) platforms

• Support Windows and iOS devices, ensuring compliance, security, configuration standards, and patch management

• Troubleshoot and resolve Tier 2 issues involving M365, identity, collaboration tools, endpoints, and user access

• Create and maintain documentation, runbooks, knowledge articles, and support processes

• Serve as an internal advocate for Microsoft 365 by driving user adoption, awareness, training, and communication

• Continuously identify opportunities for automation, operational efficiencies, and process improvements

• Utilize PowerShell, APIs, AI tools, and workflow automation to reduce manual effort and improve support delivery

• Escalate complex issues with clear documentation and operational discipline