Learning & Development Manager

Brief Description

About Us

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role

FreshDirect is seeking an experienced and strategic Learning & Development Manager to lead the design, implementation, and continuous improvement of learning initiatives across the organization. This role is responsible for driving talent development strategies that support both current business priorities and long-term organizational growth.

The Learning & Development Manager will partner closely with leaders and stakeholders at all levels to identify capability gaps, enhance employee performance, and foster a culture of continuous learning. This role will directly manage a Training Coordinator and oversee the development, coordination, and delivery of training programs, learning materials, and professional development initiatives across the organization.

Leveraging adult learning principles and best practices, the Learning & Development Manager will ensure training solutions are engaging, scalable, and aligned with FreshDirect’s values, business objectives, and operational needs. From onboarding and technical skills development to leadership and professional growth programs, this role will play a critical part in building a high-performing workforce and supporting employee success.

What You’ll Do

• Develop and execute FreshDirect's enterprise Learning & Development strategy, aligning talent development initiatives with organizational priorities, workforce capabilities, and long-term business growth objectives.
• Design and implement scalable leadership and manager development programs, including new manager onboarding, coaching skills, performance management, talent reviews, succession planning, and leadership readiness initiatives.
• Lead the modernization of FreshDirect's learning approach through the implementation of blended learning, computer-based training (CBTs), microlearning, virtual learning, and self-directed learning pathways.
• Leverage AI-powered learning technologies and automation tools to streamline training administration, accelerate content development, personalize learning experiences, automate reporting, and improve overall learning effectiveness.
• Utilize generative AI tools to support instructional design, training content creation, learning asset development, assessments, job aids, videos, simulations, and learner communications while ensuring content quality, accuracy, and compliance.
• Identify opportunities to automate repetitive training processes, including enrollment management, compliance tracking, training reminders, certification renewals, learner evaluations, and reporting workflows.
• Implement, optimize, and manage the Learning Management System (LMS), ensuring accurate training records, compliance reporting, learning analytics, and an exceptional learner experience.
• Develop learning analytics dashboards and reporting capabilities that measure training effectiveness, learner engagement, knowledge retention, business impact, and return on investment.
• Lead instructional design efforts by creating engaging, learner-centered content, including e-learning modules, facilitator guides, digital learning assets, performance support tools, and blended learning curricula.
• Partner with business leaders to conduct organizational needs assessments, identify capability gaps, prioritize development initiatives, and implement targeted learning solutions.
• Collaborate closely with the EHS Safety Training Manager to align learning strategies, compliance requirements, safety training programs, and workforce development initiatives.
• Evaluate emerging learning technologies, AI solutions, industry trends, and best practices to continuously improve FreshDirect's learning ecosystem.
• Provide leadership, coaching, and development to the Training Coordinator while fostering a high-performing learning function.
  
  

What You’ll Bring

• Bachelor's degree in Human Resources, Learning & Development, Organizational Development, Education, Business Administration, or a related field, or equivalent experience.
• 5+ years of progressive Learning & Development experience, including at least 2 years in a leadership or manager-level role.
• Experience designing and implementing leadership development, manager effectiveness, and organizational capability programs.
• Strong instructional design expertise with experience developing e-learning, CBTs, blended learning programs, and digital learning content.
• Experience implementing and administering Learning Management Systems (LMS) and other learning technologies.
• Knowledge of AI-enabled learning platforms, generative AI tools, automation technologies, and their application within talent development and workforce learning.
• Experience leveraging AI and automation to improve learning operations, content development, training delivery, learner engagement, and reporting.
• Strong analytical skills with experience using learning metrics, dashboards, and workforce data to measure effectiveness and drive continuous improvement.
• Proficiency with Microsoft Office Suite, learning authoring tools, and digital content creation platforms.
• Excellent communication, facilitation, influencing, project management, and stakeholder management skills.
• Ability to build strong relationships and credibility with leaders and employees at all levels.
• Demonstrated ability to lead change, drive technology adoption, and scale learning solutions across large operational workforces.
  
  

Our Values at FreshDirect

We live these values every day:

A Passion for our customers

Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission

Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time

We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity

We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions

We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day
  
  

Salary

$100,000 – $125,000

Total Rewards & Benefits

• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC
  
  

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.