Founding Deployment & Value Strategist

About Mudita Studios

Mudita Studios is an advanced innovation factory. We invent, develop, launch, and scale tech-forward companies from the ground up, partnering with founders, venture firms, and established enterprises to bring market-defining ideas to life. From early sparks to escape velocity, we run the full venture-building process: ideate, validate, build, launch, scale.

The Company

This role sits inside our newest operating company: an AI services firm that installs AI agents and workflow automations for growth-stage B2B SaaS companies and mid-market traditional businesses. Every engagement starts with a free Diagnose, a scored roadmap showing a customer where AI actually pays off, in hours per week and dollars per year. From there we install proven plays from our library or scope and build custom ones, flat fee and fixed scope, then keep every system at the frontier on a monthly Run subscription. The premise is simple. Consultants leave you a PowerPoint. We leave you a workforce.

The Role

We're hiring a Deployment & Value Strategist to own the customer and the value, from go-live through adoption and ROI capture. The pattern this company exists to break is well documented: AI pilots impress in the demo, then die quietly, and real AI spend leaves the building with nothing to show for it. This seat is how we make sure that never happens to our customers.

You are the customer's person and the company's proof. You baseline value before anything gets built, act as the customer inside every build, own the go-live, and then prove the number every quarter until renewal is the obvious call. When the proof creates appetite for more, you spot it and tee it up.

You work in lockstep with our Forward Deployed Engineer: they make the software real, you make the value real, and together you run the loop that feeds everything the field teaches back into the product.

This is field work, not a ticket queue. You sit with owners and operators, learn their business fast, and hold two truths at once: what the customer needs to feel, and what the number needs to say. You'd be one of the first hires in the company, in a seat the entire delivery model leans on.

Mandatory Requirements

• A value story, in writing, today. Your application must include one ROI story you personally owned: the baseline, what you did, the after, and the number. Applications without a value story will not be reviewed.
• You've owned customers, not tickets. You've carried a book of accounts through onboarding, adoption, quarterly reviews, and renewal, and you were the first name they called.
• You've made ROI legible. You've designed the measurement yourself: baselines, mechanics, cadence, and the discipline to defend the number in front of the people paying for it.
• AI-fluent operator. You work with AI tools daily and can hold a credible conversation about agents and automation with a technical buyer, no engineer required.

What You Will Do

• Own the ROI story end to end: baseline it before we build, defend it in the Readout (the session where we present the roadmap and recommend a path), then prove it and evangelize it every quarter
• Pressure-test every Diagnose before it reaches the customer, then stand behind the analysis in the room
• Work the business analyst seat inside every engagement: map the customer's systems, data flows, and processes, gather the requirements, and unblock the build with the answers it's waiting on
• Act as the customer inside every build: own UAT outright, design acceptance tests against the customer's real workflows, run them yourself, and hold the release until they pass
• Set value baselines at kickoff, size the potential ROI on custom scopes, and define the ROI measurement mechanics and cadence before anything ships
• Own go-live: the prep, the ceremony, and complete customer onboarding
• Drive adoption from day one: be the customer's first call, run enablement sessions for their team, develop use cases, and get issues routed and fixed fast
• Run quarterly business reviews off a living value ledger of ROI and optimization savings
• Turn proof into revenue: hold every renewal, mine the value ledger and fresh Diagnose runs for expansion signal, and tee each opportunity up for yourself or the CEO to close
• Own the field-to-product loop hand in hand with the Forward Deployed Engineer: adoption patterns, issues, feature gaps, and ROI signals flow back into the platform roadmap and the play library on a weekly rhythm, not once a quarter

What You Bring

• A forward-deployed mindset. You'd rather be inside the customer's operation than behind a dashboard
• Operator empathy. You can sit with an ops lead, map the workflow, and see where the hours and dollars leak
• Numbers fluency. Baselines, time studies, cost models, and the arithmetic of hours per week and dollars per year
• Executive presence. You can run a room of owners and executives, take the hard question straight, and keep credibility on both sides of the table
• Commercial instinct. You treat renewals and expansion as the natural result of proven value, and you know how to tee up a deal without turning into a quota rep
• High agency in ambiguity. You get dropped into an unfamiliar business and are useful inside a week
• 5+ years in customer success, value engineering, deployment strategy, engagement management, business analysis, or post-sale consulting for B2B software or services
• Enough technical depth to map systems and data flows, run UAT credibly, and translate between customers and engineers
• Comfort thriving in a rapid-paced, low-bureaucracy environment, working autonomously alongside a founding team

Bonus Points

• You've held the deployment strategist, forward-deployed, or engagement manager seat at an AI, data, or automation company
• You've built ROI or business-value cases that closed, renewed, or expanded real contracts
• You've designed customer onboarding or activation programs that measurably moved a metric
• Business analyst experience: requirements gathering, process mapping, and systems documentation
• You know growth-stage SaaS companies or mid-market operators: logistics, manufacturing, professional services, field services
• You've run UAT or acceptance testing on software builds
• Background in venture studios, accelerators, or early-stage startups

How We Work

• Remote-first, async-friendly, with deliberate moments to gather and build together
• Travel to customers when the work calls for it: go-lives, quarterly reviews, and the rooms where value gets proven
• A small senior team on top, a studio underneath: shared infrastructure, engineering, and a GTM engine feeding warm demand
• No junior pyramid. No bench. We hire senior, then get out of the way
• Bias toward shipping, learning fast, and elevating the work

How to Apply

Send a note, your resume, and one value story you personally owned: the baseline, what you did, the after, and the number. Tell us how you measured it, how you defended it, and what you'd want to prove first here. Applications without a value story will not be reviewed.