Equipment Services Manager

Job Title: Equipment Services Manager

Status: Full Time Exempt (salary)

Hours: Monday through Friday 7:30 a.m. – 4:00 p.m.

Supervisor: Vice President

Salary Range: $100,000 - $120,000 annually, DOE

Job Summary

The Equipment Services Manager leads JB Dewar's Equipment Services department, overseeing the installation, maintenance, repair, and lifecycle management of petroleum fueling equipment, customer loaned tank assets, fleet equipment, and company facilities. This role provides leadership to a team of technicians responsible for supporting customers across the agriculture, construction, commercial fleet, and automotive service industries while driving operational excellence, preventative maintenance initiatives, equipment reliability, and exceptional customer service.

The Equipment Services Manager is expected to possess strong working knowledge of mechanical systems, petroleum fueling equipment, lubrication systems, fleet assets, pumps, tanks, piping, and related commercial fueling infrastructure, fleet and facility maintenance, and repair processes to effectively diagnose issues, provide technical guidance, evaluate repair quality, assist with complex maintenance challenges, and support operational decision-making. This position balances hands-on technical expertise with leadership responsibilities, ensuring maintenance operations are completed safely, efficiently, and in compliance with all applicable regulations.

This role plays a critical leadership function in developing and maintaining a strong culture of safety, accountability, and continuous improvement. The Equipment Services Manager is responsible for managing departmental performance while monitoring budgets and inventory, and serving as a key liaison with vendors and internal stakeholders. Candidates with experience managing and leading maintenance programs in petroleum equipment, commercial fleet operations, agriculture, construction, industrial equipment, automotive service facilities, or similar mechanical environments are encouraged to apply.

Essential Duties:

Equipment Service Operations Management

Lead and oversee the maintenance, troubleshooting, repair, and installation of petroleum fueling equipment, lubrication systems, fleet assets, and related mechanical equipment supporting customers in the agriculture, construction, commercial fleet, and automotive service industries.

Manage the scheduling, dispatching, and prioritization of maintenance work orders to maximize efficiency, minimize downtime, and support operational goals.

Coordinate internal technicians and external contractors/vendors to ensure timely and cost-effective completion of repairs, inspections, and preventative maintenance activities.

Maintain and optimize the maintenance database, utilizing reporting and analytics to identify trends, improve efficiency, reduce costs, and support operational decision-making.

Ensure all equipment and fleet maintenance documentation, work orders, inspections, and repair records are accurate, complete, and properly closed for operational tracking and customer billing purposes.

Procure parts, tools, equipment, and maintenance materials in a timely and cost-effective manner.

Oversee inventory management processes, including cycle counts, discrepancy resolution, reporting, and process improvements to ensure inventory accuracy and availability.

Monitor departmental expenditures and assist with budget management and cost control initiatives.

Lead and promote a company-wide culture focused on safety, regulatory compliance, accountability, and continuous improvement.

Ensure compliance with all applicable federal, state, and local environmental, health, safety, and petroleum industry regulations.

Leadership & Cross-Functional Collaboration

Lead and foster a culture of accountability, teamwork, professionalism, and continuous development through regular coaching, performance feedback, and employee engagement.

Establish clear performance expectations and provide ongoing leadership, training, and mentorship to technicians and maintenance personnel to support skill development and operational excellence.

Promote a positive and safety-focused work environment that encourages collaboration, ownership, and proactive problem-solving.

Support workforce planning, hiring, onboarding, performance management, and employee development initiatives within the department.

Partner collaboratively with Operations, Dispatch, Sales, Accounting, and Leadership teams to support business objectives and operational excellence.

Provide clear, professional written and verbal communication to leadership, employees, vendors, customers, and regulatory representatives.

Support customer relationship management efforts by identifying opportunities to improve service delivery and operational responsiveness.

Identify operational gaps, process inefficiencies, and compliance risks, and develop practical solutions and corrective action plans.

Customer Focus

Maintain a strong customer-service mindset by ensuring maintenance requests, repairs, and operational issues are addressed promptly, professionally, and with a sense of urgency.

Build and maintain positive working relationships with internal departments, external customers, vendors, and contractors to support high-quality service delivery and operational reliability.

Proactively communicate maintenance updates, repair timelines, operational impacts, and resolution plans to stakeholders and customers as appropriate.

Identify opportunities to improve customer experience, responsiveness, and service quality through process improvements and operational efficiencies.

Core Competencies:

Strong leadership presence with a proactive, solution-oriented mindset

Process-driven and committed to operational excellence

High attention to detail with strong ownership and accountability

Ability to prioritize multiple projects and deadlines effectively

Commitment to safety, compliance, and doing the job right the first time

Strong analytical, problem-solving, and decision-making skills

Excellent interpersonal and cross-functional collaboration abilities

Self-directed, dependable, and highly organized

Demonstrates professionalism, integrity, and sound judgment

Customer service focused with strong relationship-building skills

Adaptable and comfortable working in a fast-paced, evolving environment

Reliable attendance and punctuality

Required Skills:

Excellent written, verbal, and interpersonal communication skills

Strong organizational, multitasking, and project management abilities

Ability to analyze operational data and identify process improvements

Proficiency with Microsoft Office Suite, including Excel, Outlook, and SharePoint

Ability to quickly learn and adapt to new software systems and technologies

Strong critical thinking and problem-solving capabilities

Ability to effectively lead teams and manage vendor relationships

Ability to lead positively through change with a growth mindset

Qualifications:

Minimum of 5 years of leadership or management experience, preferably within a technical, industrial, maintenance, petroleum, transportation, or facilities, service-oriented environment

Experience in maintenance operations, facilities management, fleet operations, or related fields strongly preferred

Associate degree required; Bachelor’s degree preferred, or equivalent combination of education and experience

Valid California Class C Driver’s License with an acceptable driving record required

Essential Physical Functions

Frequent sitting, computer use, and office-related tasks

Ability to occasionally lift and carry up to 30 pounds

Occasional bending, reaching, climbing ladders, and walking through operational and industrial environments

Ability to safely navigate maintenance yards, fuel facilities, and active operational areas

JB Dewar is a fourth generation, family-owned and operated company that prides itself in meeting the needs of our customers. Our core values include being a community cornerstone, fueling families, delivering reliable service and quality, and doing it right! We strive for efficiency and error reduction by taking time to prepare, learning from past mistakes and always seeking to improve. If you’re looking to be part of a dynamic industry leading team, join JB Dewar!

JB Dewar was founded on the Central Coast, where we live, do business and serve our neighbors and community honoring our community’s traditions of compassion, ingenuity and work ethic. We are the Central Coast-based expert provider of the highest quality fuel, lubricants, equipment, and services.

This job descirption is not all-inclusive. JB Dewar rserves the right to change job duties and essential functions as required by business necessity.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k) matching

Dental insurance

Health insurance

Retirement plan

Vision insurance

Application Question(s):

This position works onsite in San Luis Obispo, CA, with occasional travel throughout SLO County. Should relocation be required, do you understand that relocation assistance is not provided and would be at the expense of the applicant?

Experience:

maintenance ops, equipment management, or fleet operations: 2 years (Required)

Work Location: In person