911 Communications Technician

POSITION: Communications Technician I / II / III

DEPARTMENT: 911 Communications

REPORTS TO: Communications Team Leader

Pay Grade: GD 12/13/14

Drug/Alcohol Test: Random P.S. FLSA: Non-Exempt

Type : Full Time - You Must Fill Out A Public Safety Application

Application Deadline : Open until filled

Salary Range : Starting hourly rate of $23.89 DOQ

Job Summary

This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations. Oral instructions are received from reports and records submitted.

Career Development

Communications Technician I (GD 12)

• Entry Level
  
  

Communications Technician II (GD 13)

• Total of two (2) years of experience as a full time communications officer; one (1) year with Covington - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Basic Communications Officer Certification through Peace Officer Standards and Training Council
• Must obtain CPR certification within twelve months and maintain throughout the course of this assignment with the department.
• Emergency Medical Dispatcher (EMD) Certification
• GCIC/NCIC Terminal Operator Certification
• NIMS 100/700
  
  

Communications Technician III (GD 14)

• Total of four (4) years of experience as a full time communications officer; two (2) years with Covington - Newton County 9-1-1.
• Ability to independently perform duties as a call taker and able to work all radio dispatch positions.
• Knowledge and potential to lead the team in the absence of the team leader.
• NIMS 200/800 completed and passed within twelve months.
• Supervision Training
• Mental Health and Wellness/Stress Management
• Crisis Intervention Training (CIT)
• Approved and implemented Community Service Project
  
  

Essential Duties And Responsibilities

Receives emergency calls.

Asks caller to describe the nature of the emergency and asks follow up questions as necessary.

Takes down location and personal information of the caller.

Dispatches available emergency units to the proper location.

Keeps callers on the line when necessary.

Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.

Maintains logs of all calls and dispatched units.

Enters call information and records into database

Accurately process and transmit information over a radio system

Provides emergency medical instructions and pre-arrival instructions to callers during crisis

Able to maintain control of an emergency call without assistance from a supervisor

Shift work, must be able to work rotating 12-hour shifts (include days, nights, weekends and holidays)

Keep up with the location and safety of all emergency units, while simultaneously maintaining the radio and taking emergency calls

Other duties as assigned

Desired Minimum Qualifications

Education and Experience:

• Applicants must be 18 years of age or older with a High School diploma or equivalent.
• Applicant must be able to pass a Dispatchers skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress test
  
  

Necessary Knowledge, Skills And Abilities

Exhibits ability to remain calm in a crisis.

Ability to think clearly and act quickly in emergency situations

Ability to secure necessary and pertinent information from persons under emergency situations.

Demonstrates excellent listening skills.

Communicates clearly and effectively.

Pays close attention to detail.

Exhibits strong organization l abilities.

Is capable of determining which emergency