Siena AI

full of joy after spending last eve with our customers in London. 🫶 i guess Siena is ready to take over LDN. we're hiring 🇬🇧 also i love it here. too much.

this one is for the brands! we kept rebuilding the same staffing forecast for every brand we deploy. so we turned our math into an app and wrote up exactly how we advise brands on scaling AI in CX. it's all in the post, and the buildouts are inside. steal it.

Meet Ask Siena: the first AI agent built for brand operators. For the better part of this year, a group of brands has been quietly using it. We watched it change what they sell, how they operate, and how they listen to their customers. The founder of one nine-figure brand uses it personally to decide which categories to build next. Another brand built a whole new product that already generated millions in revenue. Coterie now gets answers in minutes that used to take weeks, backed by numbers and the customers' own words. Here's the problem we built it for. Every month, a brand hears from its customers thousands of times. Conversations, calls, reviews, social signals. The answers to your biggest questions are sitting in there. What to build. What to fix. Why customers stay. But no team can read hundreds of thousands of messages, and dumping that much raw data into an LLM doesn't work at this scale. We always knew the answers were in the customers' own words. We built the agent that can finally hear all of them, and act. Ask Siena is three hires in one: → An analyst who has read every customer conversation you've ever had. → A deployment manager who builds and runs your AI agents. → A strategist that already knows your business. You ask. It answers, it builds, it advises. And it goes past answering. Update a policy, and every doc and journey that depends on it updates in one shot. Set a Playbook once, and the answer lands in Slack every Monday morning. The era of guessing is over. Just ask. Link in comments to read more.

today we're launching Ask Siena: the first AI agent built for brand operators. we've spent three years watching the same thing happen at every brand we work with: the bigger they get, the more customers talk to them, and the less they can actually hear. a hundred thousand messages a month, and the leadership meeting still runs on anecdotes someone pulled from a sample of tickets. everything you'd want to know is sitting in those conversations. what to build next, what's breaking, why subscribers cancel, which customers are one bad delivery away from leaving. nobody has time to read it all, so it goes unread. every Siena agent until now has faced the customer. Ask Siena is the first one that faces you. it's trained on your brand's intelligence: every conversation you've ever had, every order, every subscription, every review, connected in one place. you ask in plain language and get an answer in seconds, grounded in real conversations, with customer quotes and a link from every claim back to the source. you can audit the answer in the same meeting where you use it. and because it lives inside the platform already running your customer experience, it acts. a returns SOP goes in as a PDF and comes out as a live policy. move your returns window from 30 to 60 days, and one instruction updates every doc and every journey that references it. the CX teams we work with lived the before and after. "we went from sinking hours of leadership time into the rabbit hole of extracting data. now our team leads use their time to actually apply insights and coaching to the team." Rebecca Blount, Coterie's Director of CX available today as part of Siena AI Intelligence. if you want to see it on your data, reach out.