RapidSOS

A crash notification came through on RapidSOS. Officer Kevin Betancourt got an alert with a verified location and launched a drone. 27 seconds later, he had eyes on the scene. A USPS mail truck had rolled down an embankment near a golf course, struck a storm drain, and landed in the brush. Mail was scattered across the ground. The driver was upright and moving. The driver hadn't finished dialing 911 yet. Officer Betancourt already knew what he was walking into. For Brookhaven Police Department, that kind of head start is the norm. See what drone integration looks like in the field: https://lnkd.in/gj45GBZ7

City of Atlanta E911 Communications Center has run large-scale events before, but never one that lasted five weeks. For the World Cup, Atlanta agencies worked from one shared real-time information layer, dispatchers fielded calls in dozens of languages, and command staff watched the same picture without setting foot in the room. Here's how the center held up under the biggest test it has ever faced. https://lnkd.in/eB8SGxaV

Denise in every call. When RapidSOS partnered with the Denise Amber Lee Foundation, the goal wasn't just automated call scoring; it was building a complete QA program grounded in culture, support, and continuous improvement. Here is how that partnership works in practice: AI Scale + Human Expertise: Harmony AI automatically scores 100% of calls in ~90 seconds. The Denise Amber Lee Foundation provides expert human guidance to ensure those scores translate into meaningful, positive coaching. Continuous Calibration: The foundation works directly with agency leaders to calibrate scorecards, ensuring Harmony evaluates calls according to your center’s unique protocols and true intentions. A Partner for the Life of the Contract: This isn't a one-time setup. The foundation conducts ongoing quarterly reviews to keep the system tuned to your center's evolving needs, shift after shift. True QA isn't about rigid compliance checks or surveillance; it's about small, steady improvements that empower telecommunicators every single day. One month in, we are proud to build this alongside the foundation and help agencies nationwide Be the Difference. Learn about our QA partnership with the Denise Amber Lee Foundation, book a demo: https://lnkd.in/eK8Y_V2G

APCO 2026 is officially in the rearview, and after a week in San Antonio, one thing is clear: this industry is moving quickly. With APCO International’s membership now topping 45,000, there were a lot of voices in the room and some important conversations about where emergency communications go next. Across sessions, meetings, and conversations, a few themes kept coming up: 🟢 The AI conversation is getting more practical. The question is moving beyond whether AI belongs in public safety. Leaders are asking better questions: How is it governed? How transparent is it? What problem is it actually solving? And what should an agency understand before putting it into a mission-critical environment? 🟢 NG911 still requires all of us to build toward the same future. Federal partners, including the FCC, NTIA, and the NHTSA 911 Program Office, reinforced something this community knows well: modernizing 911 depends on agencies, jurisdictions, technology partners, and policymakers working together. 🟢 More emergency data is reaching 911 without waiting on a traditional voice call. That shift was visible across APCO. Connected vehicles can send critical crash data. School safety systems and commercial alarms can alert 911 directly. Drones can launch while an incident is still unfolding. And data can move directly into the systems telecommunicators already use. For RapidSOS, that last piece hits close to home. It’s what the Safety Network is already enabling today: critical data moving directly from its source to 911 and first responders, helping give them more information when it matters most. APCO was a powerful reminder of how far this industry has come and how much is possible when 911, public safety, and technology move forward together.

Getting an industry-wide picture of how ECCs are approaching AI is beyond difficult right now. And we need your help to fix that. We are partnering with APCO International on the first survey of its kind on AI in public safety. It asks ECC leaders and Public Safety Telecommunicators what's working, what agencies are still weighing, and what would help as you explore where AI fits in your operation. It's anonymous It's not about any one company's tools It takes 15 minutes Findings will be published this fall Your answers help shape what the industry builds next. Link in the first comment.

By the time a home invasion call reached deputies in Washoe County, the information had already passed through three people. That's not a knock on anyone in that chain. It's just how 911 has worked for decades: caller to dispatcher to deputy, with something lost at every handoff. Lt. Joshua Jenkins and the Northern Nevada Regional Intelligence Center changed the sequence. Harmony AI now transcribes 911 calls in real time, so deputies get the call as it happened, not a summary of a summary. The difference showed up fast. Drones now launch 15 to 20 seconds after a decision is made, and the center reports they reach the scene ahead of ground units in 70% of calls. On day one of using the system, it gave deputies enough live detail to track a home invasion suspect and make the arrest without anyone getting hurt. Deputies used to work from a few seconds of secondhand description. Now they're working from the real thing. Connectivity saves lives. Watch how Washoe County built this:  https://lnkd.in/gs497y6n

Across 11 U.S. cities and 38 days, the 2026 World Cup generated 33,704 emergency calls without a single mass casualty incident. FBI Director Kash Patel described it as running the equivalent of 78 Super Bowls back to back. What made it work was coordination across jurisdictions, real interoperability between agencies that historically stayed in their own lanes, AI-powered tools like real-time translation, and real-time location data in the hands of 911 professionals who knew how to use them. At MetLife Stadium, match days ran at 10 times normal call volume, and the system held. The World Cup is over, but none of that infrastructure was built just for a tournament. The same capabilities apply to any large-scale event: a marathon, a music festival, next year's Super Bowl. The agencies that plan around them now will be the ones ready when the crowd shows up. RapidSOS CTO Zach LaValley breaks down what worked and why it matters for the next large-scale event. Read the full playbook: https://lnkd.in/gDrDR3DC

Two leaders, one mission. Jose A. M. and Zach LaValley were recognized for building mission-critical intelligence at a scale that wouldn't exist without the 23,500+ agencies, 250+ enterprises, and 1.1+ million first responders who trusted us to build the Safety Network with them. This week, both were named Executive of the Year in Artificial Intelligence at the 2026 Stevie Awards. Congratulations to them, and to the community that made this scale possible in the first place. Learn more: https://lnkd.in/ezyCa6hm

Two years ago, RapidSOS made an unusual hire for an AI company: a service dog. 🐕💙 Since then, Chief has logged 20,000 miles. He has visited ECCs, fire departments, and police stations in all four quarters of the United States to provide a moment of calm for people whose work rarely offers one. It's an easy thing to overlook in a company built around AI and data. But the technology only matters if it's built with real respect for the people using it, and sometimes the clearest proof of that isn't in the product at all. It's a dog showing up on a hard shift. Happy Gotcha Day, Chief. Here's to the next 20,000 miles.