Know which numbers matter. 📊 You could track 25+ call center KPIs. You should probably track five. Swipe to see... - The four metric families: customer experience, efficiency, agent performance, AI - The question each one actually answers - The quarterly loop: pick five → set a target → track weekly → coach, repeat Tracking everything feels productive. Tracking five is what changes the number. Hooked CRM puts calls, earnings, leads, and agent stats on one dashboard. Ask Tacklebox AI for the rest. Book a demo → hookedcrm.com . . . #CallCenterMetrics #CallCenter #ContactCenter #CRM #CRMSoftware #KPIs #CustomerExperience #CX #SalesTools #AIforSales #AITools #Analytics #HookedCRM
HookedCRM
Technology, Information and Internet
Columbia, Maryland 1,918 followers
Hooked brings your calling, CRM, and reporting into one powerful platform. Smart calling meets simple lead tracking.
About us
Hooked CRM unifies calling, scheduling, lead management, and reporting into one workspace, so your team never has to switch between tools again. We also offer Tacklebox AI, an AI suite that listens to calls in real time, transcribes conversations, provides live suggestions, and auto-updates your CRM, so reps can focus on closing. Whether you have 10 agents or 10,000, Hooked was built to scale with your workflow and simplify your process from first call to final report.
- Website
-
hookedcrm.com
External link for HookedCRM
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Columbia, Maryland
- Type
- Public Company
Locations
-
Primary
Get directions
10500 Little Patuxent Pkwy
Columbia, Maryland 21044, US
Employees at HookedCRM
Updates
-
Every channel, one conversation. 💬 Your client called, then texted, then emailed. If your team starts from scratch each time, you don't have an omnichannel contact center — you have four inboxes. Swipe to see: - How it works: one client profile, channel routing, one workspace, shared history - What to look for: routing, unified desktop, native CRM, AI, compliance - How Hooked does it: calls, SMS, CRM, and AI in a single workspace Book a demo → hookedcrm.com . . . #OmnichannelContactCenter #Omnichannel #ContactCenter #CRM #CRMSoftware #CallCenter #CustomerExperience #CustomerService #CX #SalesTools #AIforSales #AITools #HookedCRM
-
-
Every call, on the record. 🎙️ Your team's best coaching material is happening on every call — recording just makes sure it doesn't vanish the second they hang up. Swipe to see: - Why Record: training, onboarding, compliance evidence, sentiment & richer CRM context - How to Stay Compliant: consent, industry rules, retention - How Hooked Does It: record, auto-sync to the CRM, transcribe with AI Capture every conversation and keep it — ready for coaching, compliance, and training. Book a demo → hookedcrm.com . . . #CallRecording #CRM #CRMSoftware #SalesCoaching #CallCenter #Compliance #ConversationIntelligence #QualityAssurance #AIforSales #AITools #SalesTools #CustomerExperience #HookedCRM
-
-
Stop dialing. Start closing. 📞 A sales dialer does the grunt work reps hate (working the list, sitting through dead air, logging every call), so they can spend their time actually talking to leads. Swipe through to see: - How the dial-and-log loop runs itself - The 3 types of dialers — Power, Predictive, Parallel - What to look for (CRM sync, local presence, compliance built in) Hooked combines a power dialer, CRM, and AI assistant in one place, so every call connects live and logs itself. Book a demo → hookedcrm.com . . . #SalesDialer #ColdCalling #CRM #CRMSoftware #SalesAutomation #OutboundSales #SalesTools #AIforSales #AITools #LeadManagement #PowerDialer #SalesTips #HookedCRM
-
-
Turn conversations into conversions. 💬 Your team already calls, manages leads, and reports in one place. Now they can text there too — without switching tabs or losing the thread. Swipe to see: - Two-way texting, bulk campaigns & automated follow-ups - Speed-to-lead texts and missed-call text-backs that send themselves - Consent, opt-outs & quiet hours built right in The results? 98% delivery. 3.2x more engagement. 90% less manual follow-up. Text every lead without ever leaving Hooked. Book a demo → hookedcrm.com . . . #BusinessSMS #SMSMarketing #CRM #CRMSoftware #SalesAutomation #TextMessaging #LeadGen #LeadManagement #Custom
-
-
One system for every call. 📞 Call center software isn't one tool — it's your dialer, routing, recording, analytics, and CRM all working together. When they don't? Calls get misrouted, notes never get written, and warm leads go cold. Swipe through to see: - The types of call centers — inbound, outbound, mixed, cloud vs. on-prem - The 5 features that actually matter - What an all-in-one platform looks like Hooked combines a dialer, CRM, and AI assistant in one place — built for call centers, from the first ring to the follow-up. Book a demo → hookedcrm.com #CallCenter #CallCenterSoftware #CRM #CRMSoftware #ContactCenter #SalesAutomation #CustomerService #AITools #AIforSales #VoIP #LeadManagement #SalesTools #CustomerExperience #HookedCRM
-
-
Still maintaining copper-wire phone lines? 🧵 A cloud phone system lets your team call over the internet from any device — no hardware, maintenance, or landline. Swipe for the benefits, the must-have features, and (the most important part): your phone system should sync with your CRM. Hooked brings cloud calling, CRM, and AI together in one platform. Book a demo at hookedcrm.com 📞 #CloudPhone #VoIP #CRM #SalesTools #SmallBusiness #HookedCRM #CloudPhoneSystems
-
-
Your agents shouldn't be doing data entry between calls. 👇 AI in customer service has come a long way from basic chatbots. Swipe through to see what it actually does — from routing the right calls to the right reps, to filling in your CRM the second a call ends. Hooked's Tacklebox AI handles the repetitive stuff so your team can focus on closing and connecting. Link in bio to book a demo. #CustomerService #AI #SmallBusiness #SalesTools #CRM #CallCenter #HookedCRM #TackleboxAI #BusinessGrowth #CustomerExperience #AIAssistant #SalesTeam
-
-
Your business number shouldn't be tied to a desk or your personal cell. A virtual phone number lets your team call from any device, keep their personal numbers private, and have every conversation automatically logged in your CRM. Local numbers. Toll-free numbers. International numbers. All without buying new hardware. Swipe to see the 4 types of virtual numbers and why your sales team needs one. 👉 #VirtualPhoneNumber #SalesTools #CRM #RemoteWork #BusinessCommunication #HookedCRM #Hooked
-
-
Trying to find product updates for Hooked? LinkedIn is where we post informational content and job postings. Instagram and X are where we’ll show you what’s going on with Hooked CRM: → New Features → Updates → Behind-the-Scenes Information → … And more! Follow us there 👇 📷 https://lnkd.in/eRhxpdds 🐦 https://x.com/HookedCRM