# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Call Center solution for you? Explore 1786 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1786) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jacopo R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be“ April 29, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized.“ April 25, 2026 PD Praveen D Customer Support ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited.“ April 14, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently.“ April 25, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution.“ April 30, 2026 MA Marykate A Management AssoicateComputer Hardware, 201 - 500 employeesUsed the software for: 6-12 months. “The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox.“ April 29, 2026 KV Kiruluta V sales representativeFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 1786 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source JM Jean-Paul M. Unit Manager Government Administration Used the software for: 2+ years ### "Best Helpdesk system available" April 29, 2026 5.0 We use since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Review Source SA Success A. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Team collaboration " May 26, 2026 5.0 has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review Source Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros 's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about which we have had problems, its been great experience with liveagetnt Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveAgent Pricing and provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source PB Paul B. Community manager Information Services Used the software for: 2+ years ### "We've been using LiveAgent for almost a decade now." April 29, 2026 5.0 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Alternatives considered [Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Reason for choosing LiveAgent I was not making the decision but I suggested to the company. Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose over zendesk, we are a mid size startup and liveagent fit our budget Review Source SB Sam B. Operations Manager Consumer Goods Used the software for: Less than 6 months ### "A great solution, with a few quick win opportunities to be better!" July 7, 2025 4.0 Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before! With a few minor tweaks, this platform could easily outpace its competitors! Pros The single pane of glass approach to contact center management is great! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding! Cons The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Better pricing, good features, aligned more with our needs as a growing business. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Needed more features, and desire to combine email/phone/chat into one dashboard for our customer service team. Review Source Response from QualityUnit July 8, 2025 Hello Sam, thank you so much for the words of appreciation, as well as for the very detailed feedback! Your comments are truly valuable to us, and you can rest assured that they have been dully noted. We're glad that you have been satisfied with us overall, and we're always here for you (24/7), in case you need help or want to share more feedback with us directly. Thanks once again for your support! - All the best from the LiveAgent team ND Noemi D. Senior Financial Analyst Hospital & Health Care Used the software for: 6-12 months ### "Connecting Conversations: Making Relationships That Matter " April 24, 2025 4.0 has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. Pros I would like to emphasize 's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. Cons There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We moved from Zendesk as it ceased to meet the need for dedicated features. provides a better way to categorize tickets as well as better document management facilities to share documents, including reports, with security. Review Source Response from QualityUnit April 29, 2025 Hi Noemi, thank you very much for your review! It's a pleasure to hear that LiveAgent meets most of your team's needs. We would be happy to help you make your experience with LiveAgent even smoother or to hear your feedback regarding the software's features in more detail. Our support team is here for you 24/7, so feel free to reach out! - The LiveAgent Team AP Alyssa P. VP of Customer Success Information Technology and Services Used the software for: 6-12 months ### "Budget Friendly and Gets the Job Done" June 12, 2025 5.0 This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. Pros This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. Cons The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Cost of product was the main factor, my team is on a very tight budget Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I made the switch to live agent from hubspot due to cost savings Review Source Response from QualityUnit June 25, 2025 Hi Alyssa, Thank you so much for your review! We are happy that LiveAgent is working well for your team, as well as for your budget. We are also noting your feedback about the mobile app, thank you. – All the best, the LiveAgent team SG Susan G. Singer Entertainment Used the software for: 1-2 years ### "Turning Customer Chaos into Clarity" January 11, 2026 5.0 my experience with has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. Pros I liked that keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. Cons It can be a bit confusing at first because of all the options, so it takes some time to get used to. Review Source BT Brett T. GM E-Learning Used the software for: 2+ years ### "It's great to see the improvements ..." October 3, 2025 5.0 Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. Pros Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing! So many more features that made it more powerful and still at the same price per seat which is huge value! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. Cons I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Good Tool for Daily Customer Support" April 19, 2026 5.0 My overall experience with is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. Pros The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. Cons One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. Review Source AS Ankit S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Creates efficient communication center to achieve multi channel response from customers easily" August 9, 2025 4.0 It makes problem-solving straighttforward by keeping client inquiries categorised as tickets. Our Gmail account and social organize accounts are effectively synchrronized. Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to . Diversions were killed to ensure continuous, profoundly viable benefit conveyance. We were able to increment the value of self-service and repeating questions, much obliged to the benefit robot. Pros We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too inconceivably profound and successful. You won't need to go somewhere else once you begin utilising it because of its unimaginable features. For us, auto labelling could be an exceptionallly essential work because it permits us to distinguish accurately what our clients are reacching us almost. By improving real-time communication and responses from all channels from the same area, made a difference for us to streamline our ordinary operations. To anybody looking for a reliable back work area application, I healthily propose LiveAgent. Cons Modernising gaddget styles would be a little alterattion. I needed to alter one or two of the default highlights, but I was able to find or maybe simple setting alternatives for each of them. It'll take some time to get used to the interface, which I at first thought was fabulous but a small compplicated. Review Source Response from QualityUnit August 20, 2025 Hello Ankit, Thank you very much for your review and your feedback, it is appreciated! We are glad to hear about all the positives you found about LiveAgent and as always, we are noting your feedback and passing it on internally. Thanks again and remember that you are welcome to reach out to us anytime in case you need any support! - All the best, the LiveAgent team TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from QualityUnit May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team VG Valentína G. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Staffino support agent review" June 17, 2025 4.0 Pros Easy to navigate usage, well-organized board, possibility to tag, add a field, create a task in Jira Cons It logs me out very often and I have to log in again (sometimes several times per hour). There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time). Review Source Response from QualityUnit July 8, 2025 Hi Valentína, thank you very much for your review and for your feedback. We appreciate it a lot, and your feedback has been dully noted! We're sorry to hear about the frequent log-outs – please feel free to report this issue to us next time you encounter it, and we'll try to look into the problem and find an explanation. Some log-outs are a normal part of LiveAgent's security, but they should not be happening way too often. Thank you, and please feel free to reach out if you ever have questions or need support! - All the best, team LiveAgent MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with . It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team JH Junaid H. CEO Furniture Used the software for: 6-12 months ### "Deliverd LiveAgent Review" April 8, 2025 4.0 A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. Pros The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. Cons Costs to hire and train live agents can be expensive, but also its hard to use if your trying to scale your business. Review Source Response from QualityUnit April 10, 2025 Hi Junaid, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to contact our support team via chat or email if you have any questions or issues - we're here for you 24/7! -LiveAgent team Elizabeth H. Pharmacy Operations Manager Pharmaceuticals Used the software for: 2+ years ### "LiveAgent is the secret ingredient to better interactions and communications." February 18, 2025 5.0 We have experienced improvements in our communications and support services since the introduction of . It has been a reliable platform for streamlining our communications with clients and customers allowing us to offer brilliant support services. Pros Setting up was so easy and it was easy to customize to meet our needs. The advanced security and privacy features that ensure safe communication environment. LiveAgent has a live chatting feature for quick information sharing. The performance reports help analyze and improve our communications and support services to clients and customers. Cons has shown no cracks in its performance. No complaints about it. Review Source Response from QualityUnit February 25, 2025 Hi Elizabeth, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your support communications. Our team is here for you 24/7 in case of any questions! -LiveAgent team RM Rian M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "The Best Helpdesk for Marketing Agencies " December 2, 2025 5.0 allows us to keep track of tickets and resolve problems quicker. This is definitely a solution for a marketing agency with a huge client base. The ui is outdated by my team personally likes it however some areas do need some improvement. Pros has a lot of features that i use. the pricing is perfect compared to other help desk products. The support team have been responsive. Managing tickets is easy to navigate. Cons The mobile responsiveness could be slightly better. The ui is a little outdated compared to competitors however it still gets the job done. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.