# 2026 Capterra Shortlist for Live Chat | Capterra > Discover the highest-rated & most popular Live Chat Software of 2026. Make Capterra Shortlist your first stop when searching for software. Source: https://www.capterra.com/live-chat-software/shortlist --- # 2026 Capterra Shortlist for Live Chat - [All Products](https://www.capterra.com/live-chat-software/) - [Capterra Shortlist](https://www.capterra.com/live-chat-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/180345/WhatsApp/) ## [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)[View all reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) [](https://www.capterra.com/p/180345/WhatsApp/) WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. Overall Score 98/100 Popularity: 50/50 Ratings: 48/50 Review Breakdown Ease of Use 4.8 Customer Service 4.3 Features 4.6 Value for Money 4.7 Paid plans start at Not provided by the vendor Category Features 10/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/167015/Text-Request/) ## [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/)[View all reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) [](https://www.capterra.com/p/167015/Text-Request/) The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Overall Score 86/100 Popularity: 38/50 Ratings: 48/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.5 Value for Money 4.6 Paid plans start at $59.00Per Month Free Trial Free Version Category Features 12/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/62194/LiveChat/) ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/)[View all reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) [](https://www.capterra.com/p/62194/LiveChat/) LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Overall Score 82/100 Popularity: 35/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.5 Value for Money 4.5 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 14/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/134347/Intercom/) ## [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1134)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers Overall Score 81/100 Popularity: 35/50 Ratings: 46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.3 Features 4.4 Value for Money 4.0 Paid plans start at $39.00Per Month Free Trial Free Version Category Features 7/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/144040/Tidio-Chat/) ## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [](https://www.capterra.com/p/144040/Tidio-Chat/) Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls. Overall Score 81/100 Popularity: 33/50 Ratings: 48/50 Review Breakdown Ease of Use 4.7 Customer Service 4.6 Features 4.6 Value for Money 4.5 Paid plans start at Not provided by the vendor Category Features 11/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/151292/Crisp/) ## [Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (148)](https://www.capterra.com/p/151292/Crisp/reviews/)[View all reviews](https://www.capterra.com/p/151292/Crisp/reviews/) [](https://www.capterra.com/p/151292/Crisp/) Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers. Overall Score 80/100 Popularity: 32/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.4 Value for Money 4.5 Paid plans start at $45.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS ## Get the full software list now ### The latest prices and features straight to your inbox. Compare anytime. [ ](https://www.capterra.com/p/124981/Freshdesk/) ## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Overall Score 80/100 Popularity: 35/50 Ratings: 45/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 11/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/102188/LiveAgent/) ## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. Overall Score 79/100 Popularity: 32/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 6/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/136189/Salesforce/) ## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) [](https://www.capterra.com/p/136189/Salesforce/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Overall Score 76/100 Popularity: 28/50 Ratings: 48/50 Review Breakdown Ease of Use 4.1 Customer Service 4.3 Features 4.4 Value for Money 4.2 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 6/20 REVIEW BREAKDOWN PRICING PROS & CONS Need a Little Help? Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes. [ ](https://www.capterra.com/p/164283/Zendesk/) ## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4083)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk offers industry leading live chat software that¿s quick to implement and easy to use. Overall Score 75/100 Popularity: 30/50 Ratings: 45/50 Review Breakdown Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 Paid plans start at $115.00Per Month Free Trial Free Version Category Features 7/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/10014051/Chatway/) ## [Chatway](https://www.capterra.com/p/10014051/Chatway/) [4.9 (80)](https://www.capterra.com/p/10014051/Chatway/reviews/)[View all reviews](https://www.capterra.com/p/10014051/Chatway/reviews/) [](https://www.capterra.com/p/10014051/Chatway/) Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate & automate customer support Overall Score 74/100 Popularity: 25/50 Ratings: 49/50 Review Breakdown Ease of Use 5.0 Customer Service 4.8 Features 4.8 Value for Money 4.8 Paid plans start at Not provided by the vendor Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/132901/Front/) ## [Front](https://www.capterra.com/p/132901/Front/) [4.5 (287)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/) [](https://www.capterra.com/p/132901/Front/) Front Chat enables real-time communication with customers. Dynamic chatbots & automated workflows help resolve customer inquiries fast. Overall Score 74/100 Popularity: 28/50 Ratings: 46/50 Review Breakdown Ease of Use 4.5 Customer Service 4.4 Features 4.4 Value for Money 4.1 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 6/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/10025756/Sobot/) ## [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/)[View all reviews](https://www.capterra.com/p/10025756/Sobot/reviews/) [](https://www.capterra.com/p/10025756/Sobot/) Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. Overall Score 72/100 Popularity: 22/50 Ratings: 50/50 Review Breakdown Ease of Use 5.0 Customer Service 4.9 Features 4.9 Value for Money 4.9 Paid plans start at Not provided by the vendor Category Features 15/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) ## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (258)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) [](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) RingCX is an AI-powered contact center: simple to use and easy to deploy. Overall Score 70/100 Popularity: 26/50 Ratings: 44/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.3 Value for Money 4.1 Paid plans start at $65.00Per Month Free Trial Free Version Category Features 6/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/167792/tawk-to/) ## [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [4.6 (344)](https://www.capterra.com/p/167792/tawk-to/reviews/)[View all reviews](https://www.capterra.com/p/167792/tawk-to/reviews/) [](https://www.capterra.com/p/167792/tawk-to/) Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. Overall Score 70/100 Popularity: 25/50 Ratings: 45/50 Review Breakdown Ease of Use 4.6 Customer Service 4.3 Features 4.4 Value for Money 4.6 Paid plans start at Not provided by the vendor Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [View All Live Chat Software](https://www.capterra.com/live-chat-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:July 8, 2026