WHSmith’s cover photo
WHSmith

WHSmith

Retail

London, London 94,567 followers

The Global Travel Retailer

About us

WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.

Industry
Retail
Company size
10,001+ employees
Headquarters
London, London
Type
Public Company
Founded
1792
Specialties
News, Books and Convenience, Travel Essentials, Digital Accessories, Stationery, and Retail

Locations

Employees at WHSmith

Updates

  • 50 years with Shirley Vollrath-Butt, Senior Sales Assistant at King's Cross Station ✨ Since joining WHSmith in August 1976, Shirley has become a familiar face to generations of customers and colleagues alike. Over those five decades, retail has changed enormously, but Shirley's warmth, dedication and passion for people have remained constant and she continues to make a difference every day through the outstanding service she provides and the support she gives to those around her.   Shirley, thank you for 50 remarkable years of service. Your contribution to WHSmith, King's Cross and the countless lives you've touched along the way has been truly extraordinary. We're proud to have you as part of our team 💙

    • Shirley Vollrath-Butt
  • We're delighted to have been shortlisted for New Store of the Year at the Retail Excellence Awards 2026 for our flagship one-stop-shop at Heathrow Terminal 5. Serving millions of customers through the UK's largest airport, the store showcases our ambition to make every journey better through an exceptional customer experience. A huge congratulations to everyone involved in bringing this landmark store to life and setting a new global benchmark for travel retail. #retail #travel #foreveryjourneytheresawhsmith

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  • Summer getaway season is here, and East Midlands Airport travellers are in for a treat ☀️ Whether you're jetting off for a week in the sun, a city break, or heading home for the holidays, our recently opened one-stop-shop has everything sorted before you board. Sun cream you forgot to pack? Sorted. Poolside read? Covered. Travel pillow, headphones, last minute gift or snacks for the flight? We've got it all under one roof. Take a look inside 👇 #foreveryjourneytheresawhsmith

  • WHSmith reposted this

    Through our Expert Model, we have been empowering retail colleagues to become true product specialists for over six years. Our bespoke approach to each programme is designed in collaboration with both our retail and brand partners around 5 key pillars: • Commercial Performance • Education & Training • Physical & Digital Engagement • Support & Coaching • Delivery & Management Each pillar is proven to support shared objectives and achieve forecasted results. What sets us apart is our commitment to genuine partnerships. By aligning retailer and brand goals, we create a collaborative approach focused on delivering shared KPIs. The result is more knowledgeable, confident, and engaged retail colleagues that can provide exceptional customer experiences while driving commercial performance. Check out the video of our InMotion Entertainment Group, LLC & Bose Corporation partnership 📽️ Phil Wells Emily Lampert Heath Carpenter Louise Jones Jessica Stark Richard Startin Richard Boxley Neville Close Prub Gill

  • View organization page for WHSmith

    94,567 followers

    Meet Belle Sless, Talent, DEI & Wellbeing Partner... 👥 Tell us about your role? "I support the business by aligning talent and people initiatives with our priorities. Day to day, that means working on talent and performance processes, helping to develop and retain diverse talent, and making sure we're embedding inclusive practices and wellbeing into how we work. A big focus for me is helping build engagement, capability and resilience so our people can perform at their best." ✨ What makes you smile at work? "My team. I love working with people who are passionate about what they do and open to sharing their experiences. Being part of creating an environment where people feel included, supported and able to do their best work is what really motivates me 🌻" 🚀 Any advice for someone looking to grow into a role like yours? "Start with a passion for people, but also think about how that connects to the bigger picture. Understanding business priorities and how people metrics (like engagement or retention) link to results is so important. And don't be afraid to get stuck into people initiatives or join one of our networks to build your experience." 🤝 What initiative do you champion the most? "The Retail Trust is a brilliant resource for our colleagues. It's our Employee Assistance Programme, offering confidential support on things like mental health, finances and workplace challenges, 24/7 for colleagues and their families." 🏃 What do you enjoy outside of work? "Fitness and French! I'm not running marathons (yet 😅), but I love a morning gym class, and I'm currently learning French… si vous parlez français, venez discuter avec moi!" #foreveryjourneytheresawhsmith

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  • View organization page for WHSmith

    94,567 followers

    Meet Parminder Virdi, Buying Assistant in our Consumer Electronics team 👋 💼Your role in a sentence? "I support the buyers on the admin side, from setting up new lines and price changes to creating promotions and generating reports." ✨What do you enjoy most about your job? "Getting future promotions set up and ready for stores. It's repetitive (sometimes over 100 promotions at a time) but it gives me a lot of joy knowing they're all correctly set up." 🏡What about outside of work? "I have a beautiful lifey (partner for life) and an 8 year old stepdaughter. We're big on board games and hockey, plus a family favourite: asking each other 'what's the strangest thing you saw today?' over dinner." 🚀Thinking about a career in buying? "Focus on the foundations first, the what, how and why. That knowledge builds confidence and opens the door to bigger projects." 🔋One InMotion product must-have? "A power bank. Keeps everything charged (phone games included) wherever the day takes you." #foreveryjourneytheresawhsmith #colleaguespotlight

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  • WHSmith reposted this

    Innovation has arrived at WHSmith Australia! We're excited to introduce our new Robot Coffee Machine at our Adelaide Airport store. Bringing together cutting-edge technology and barista quality coffee to deliver a fast, consistent and engaging customer experience. Designed with busy travellers in mind, our new smart robotic drink station offers a fast, convenient way to enjoy a wide range of quality beverages, so customers can spend less time waiting and more time enjoying their journey. At WHSmith Australia, we're always looking for new ways to enhance our stores and meet the evolving needs of our customers. This latest addition is another step forward in creating convenient, innovative and fun retail experiences across our network. If you're travelling through Adelaide Airport, be sure to stop by and see our newest team member in action! #WHSmithAustralia #CustomerExperience #Innovation #TravelRetail #Coffee #AdelaideAirport #RetailInnovation #Robotica

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  • View organization page for WHSmith

    94,567 followers

    🎬 WATCH: Go behind the scenes of our 2026 InMotion Store Summit, where we brought together over 140 colleagues and 28 of our tech suppliers for a day of hands-on product discovery.   It's a great chance for our store teams to get up close with the latest ranges so they can help customers find exactly what they need, in the moment they need it. Thank you to all of our colleagues, partners and suppliers for a fantastic event, and to Shokz for sponsoring 🎉 #foreveryjourneytheresawhsmith

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