Company activity

Updated 3 hours ago

This page gives you a detailed overview of how Trading 212 has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: April 2019.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

1,212

Verified

3

Invited

35,753

Redirected

57


Total reviews from the past 12 months

37,025

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Trading 212 got its reviews in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

New reviews by star rating

How many new reviews (distributed by star rating) Trading 212 got each month in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

Reply behavior

How Trading 212 replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 99% of their negative reviews.

Trading 212’s flagging activity

How frequently Trading 212 flagged their reviews in the past 12 months

What's a flagged review?

  • Trading 212 may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Trading 212 selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Trading 212 flagged 177 of their reviews a total of 186 times.
  • 33% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

3

2%

3-star

14

8%

2-star

21

12%

1-star

139

78%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 177 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

60

Reviews removed from trustpilot.com

117

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Trading 212

59

Reviewer resolved the breach of Trustpilot's guidelines

1

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

117

Reviewer didn't resolve the breach of Trustpilot's guidelines

0