Own the new retail buyer journey
As AI search changes how people shop, make sure your brand stands out with the authentic feedback that builds trust and drives retail growth.
Companies building trust with us every day
Turn trust into retail performance
Be chosen by AI
US consumers increasingly use LLMs to
research purchases and select retailers. Our
platform helps ensure your verified customer experiences are the primary source of truth
that AI needs to recommend your brand.
Turn pet peeves into a competitive edge
Seamless return and refund process? Spot-on
size charts? In a market that expects a hassle-
free experience, use reviews to prove that your
customer experience shines where others’ fall flat.
Supercharge social-driven loyalty
Social media trends move fast. Use the world’s
largest feedback platform to provide the high-
volume, human proof that converts viral traffic
into long-term customers.
Retail Insights Report 2026
Is viral marketing enough for customer satisfaction?
A social campaign can spike interest – like the 28% jump in review volume for jeans after a major 2025
partnership – but it’s peer feedback that really makes the sale. Discover why consumers admit they "should
have read the reviews" before buying into the hype in our 2026 report.
Customer success stories
Saw a 4% sales lift when Trustpilot signals
are added throughout the buyer journey.
Credit their use of Trustpilot to a 180%
revenue growth increase and 125% increase
in organic site traffic.
Achieved a 4.5 TrustScore and 59% boost
in 5-star reviews with automated feedback
collection and 24-hour responses.
“For a digital-first challenger brand like Rare Carat, Trustpilot has been critical in bridging the trust gap for consumers who might typically rely on a brick-and-mortar store.”
Ajay Anand
CEO & Founder, Rare Carat
Built for global scale and security
Connect your global ecosystem
Automated invitation triggers for Shopify, Magento, and BigCommerce, with full localization support to fuel your multi-region enterprise expansion.
Enterprise-grade security
SOC2 Type II, GDPR, and ISO 27001 compliant. We protect your brand data as rigorously as you protect your customers’ privacy.
