naiad1

My readers will recall that two weeks ago I gave major presentations to the CIO and directors of our 210-person IT organization. My six team members and I have been working on this process re-engineering project for five months (in addition to our day jobs). They nominated me to present our recommendations. The recommendations include formation of a new service/support group with a new director, and adoption of knowledge centered support. These are huge changes from the way we currently provide (or not) service and support.

Yesterday the directors came to us and said they want to implement ALL of our recommendations.

We win!