Question 1

How do I install my Amigo eSIM?

Accepted Answer

You can install your Amigo eSim either by scanning a QR code or manually entering activation details. Detailed step-by-step instructions will be provided upon purchase.

Question 2

Can I use the Amigo eSIM on more than one device?

Accepted Answer

While you can install an eSim on any compatible, unlocked device, each eSim (and therefore each plan) is specific to one device. It cannot be used on multiple devices.

Question 3

After installing the eSim, it's named as "Connect" and not "Amigo". Is this correct?

Accepted Answer

Yes, that's correct. The eSim you're activating will initially be labeled "Connect". You can rename it to "Amigo" in your device settings if you prefer.

Question 4

How quickly will my Amigo eSim activate?

Accepted Answer

To activate your eSIM, simply follow the installation instructions and power on your phone in a destination country for which you've purchased a plan. This will automatically trigger activation, ensuring seamless internet connectivity.

Question 5

I tried installing my Amigo eSim, but it didn't work. What could be the issue?

Accepted Answer

Your phone must be unlocked and eSIM compatible to use the Amigo eSim. If you're having trouble installing it, it could be that your device is still locked to your home carrier or not compatible. Please check both before re-trying installation.

Question 6

I'm unable to connect to the internet even with roaming turned on, what should I do?

Accepted Answer

Please ensure that "Mobile Data Switching" is turned off in your settings. If problem persists, your device might be locked or the local network strength could be weak.

Question 7

I couldn't connect to the internet with my Amigo eSim, what could be the reason?

Accepted Answer

Please remember that your Amigo eSim provides data connectivity only. Make sure to turn on data roaming in your settings and your device is not trying to connect through calls or SMS.

Question 8

Can I make calls and send SMS with my Amigo eSIM?

Accepted Answer

Please check what plan you have purchased. If you have purchased a data only plan, then it does not support traditional voice calls or SMS. However, you can make calls and send messages using data-based apps like WhatsApp and FaceTime.

Question 9

Can I use the same Amigo data plan in different countries?

Accepted Answer

Local plans are designed for use within individual countries, while Region and Global plans offer coverage across multiple countries. Availability may vary depending on the country, so it's essential to check the specific coverage details of your plan.

Question 10

I have run out of data. Can I buy more?

Accepted Answer

Yes, you can purchase additional data directly from the Amigo app at any time.

Question 11

Can I use my Amigo eSIM data for hotspot tethering? Yes, the data from your Amigo eSIM can be used for hotspot tetherin

Accepted Answer

Yes, the data from your Amigo eSIM can be used for hotspot tethering unless otherwise specified in your plan.

Question 12

What happens when my data plan expires? When your data plan expires, your internet connection will stop. You can buy a new plan directly from the Amigo website or app.

Accepted Answer

When your data plan expires, your internet connection will stop. You can buy a new plan directly from the Amigo website or app.

Question 13

I have poor connectivity with my Amigo eSIM. What can I do to improve this?

Accepted Answer

Connectivity strength can depend on the network coverage of the area you're in. Try moving to a location with better coverage. If issue persists, contact our support team for assistance.

Question 14

I've installed the eSIM but I can't connect to the internet. What should I do?

Accepted Answer

Make sure that data roaming is turned on in your device settings. Also, give it a few minutes - sometimes it can take a little while to get connected to the local mobile network.

Question 15

I've lost connection while using my Amigo eSIM. What should I do?

Accepted Answer

Try turning your device off and on again. If this doesn't work, check your settings to ensure data roaming is turned on and you're connected to the Amigo network.

Question 16

My connection is slower than usual, what might be the problem?

Accepted Answer

Your internet speed might be affected by how close you are to a cell tower, how many people are using the network, your device's capabilities, and how busy the internet is during peak times. Try switching restarting your phone and moving location to find a stronger signal.

Question 17

Can I choose which network to use with my Amigo eSIM?

Accepted Answer

Amigo eSim will automatically selects the best available network based on your location, ensuring optimal connectivity without manual intervention.

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