Vegas, here we come! Team Hiver is heading to Customer Contact Week (June 22–25), and we're excited to spend a few days with the support and CX leaders who get complex, high-stakes support. Come meet the people who'd love to get into the weeds with you on P1 escalations, cross-team operations, and deploying AI you can actually trust: → Alex German → Dagny McConnell → Alex K. → Matthew Passin 📍 Booth #1615 | June 22–25 | Caesars Forum, Las Vegas You can also block 20 minutes with our team before the floor gets busy: https://bit.ly/4dRJzAE
Hiver
Software Development
San Jose, California 53,572 followers
Hiver is an AI-native customer service platform built for complex support.
About us
Hiver is an AI-native customer service platform built for complex, high-stakes support with cross-team collaboration, automation, and AI that can take on even the hardest requests. With Hiver, support teams pull real-time customer data from every system that matters, collaborate across teams and deploy AI that goes beyond simple deflection. It resolves requests end-to-end, assists teams on the hard ones, and keeps quality consistent across every interaction. Hiver offers two products: Hiver Omni: A dedicated omnichannel customer service platform for teams to manage complex support operations with AI, workflows, and cross-team collaboration. Hiver in Gmail: Transform Gmail into an AI helpdesk–built for teams that want to manage shared inboxes, handle complex support requests, and respond faster with AI—all without having to leave their inbox. Over 10,000+ teams around the world, from Flexport and Ping Identity to Gusto and Epic Games, trust Hiver to deliver exceptional support that wins and retains customers for life.
- Website
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https://hiverhq.com/
External link for Hiver
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Jose, California
- Type
- Privately Held
- Founded
- 2011
- Specialties
- customer service, customer success, customer service platform built for complex support, Resolves complex customer tickets, automate customer operations, fully featured support platform, and Built for complex support.
Products
![Click here to view Hiver]()
Hiver
Help Desk Software
Hiver brings all your customer communications, applications, and insights into one intuitive platform, empowering teams to deliver exceptional support with ease.
Locations
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Primary
Get directions
2880 Zanker Rd
San Jose, California 95134, US
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Get directions
1496/A, 2nd floor, 8th Cross Road,
19th Main Rd, 1st Sector, HSR Layout
Bengaluru, Karnataka 560102, IN
Employees at Hiver
Updates
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Complex support isn't one channel, one inbox, or one team. So in May we shipped across all of them. ✅ AI Topics ✅ A branded customer portal ✅ Tickets + embeddable web forms ✅ Custom fields and notifications in Slack ✅ Analytics across every shared inbox in a single view, and history going back 24 months for real year-over-year planning. Full rundown here 👇 https://lnkd.in/gKhVb_Pt
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Complex support spans channels, but phone was always the one left out. Not anymore. Phone calls with your customers now flow into Hiver in the form of tickets your teams can collaborate on. Excited to bring phone support natively to Hiver.
We just added telephony to Hiver! Our customers can now support their customers over phone natively on Hiver. They can: - Provision phone numbers - Route inbound calls to the right team member, and receive calls on Hiver - Convert any call - inbound/outbound/voicemail - into a ticket that they can collaborate on and follow up on - Get AI summaries and transcripts for their calls Every inbound, missed call or voicemail now lands as a conversation in Hiver - with recordings, AI summaries, and transcripts attached - so your team can pick up, respond, and follow up from one place. Really excited about this!
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The people making customer service work are heading to #CCWVegas, and so are we. Swing by Booth #1615 and bring us your messiest support workflow. Here's who you will find at the Hiver station: Alex German, Dagny McConnell, Matthew Passin, and Alex K. If complex support, cross-team escalations, or AI you can control are on your agenda this year, we should talk. 📍 Booth #1615 | June 22–25 | Caesars Forum, Las Vegas 🔗 Talk to our experts: https://bit.ly/4dRJzAE Customer Contact Week
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We're headed to CCW Las Vegas 2026! Every year, CCW brings together the sharpest minds in customer service. This year, we're presenting a specific point of view: 𝙙𝙚𝙛𝙡𝙚𝙘𝙩𝙞𝙤𝙣 𝙞𝙨 𝙩𝙖𝙗𝙡𝙚 𝙨𝙩𝙖𝙠𝙚𝙨. We've noticed that the harder problem is whether your team has the right tools to manage escalations, coordinate across functions, and deploy AI in a way that everyone can actually rely on. So, if you're heading to #CCWVegas, come find us at Booth #1615. You can also block 20 minutes with our team before the floor gets busy: https://bit.ly/4dRJzAE Customer Contact Week
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The teams closest to the customer have the least time to make sense of what they hear. 𝗧𝗼𝗽𝗶𝗰𝘀 bridges that gap. We couldn't be more excited to ship it. 😊
Customer conversations are a goldmine of information and signals for your product, engineering, marketing and sales teams. Being able to learn from them can help every business make better decisions across functions and departments. To help our customers do this, we just launched Topics in Hiver. Hiver can now give you a deep, close look at what your customers are talking to your support and customer success teams about. No set up required. No buttons to click, and no dashboards to build. We've been using this ourselves over the last few weeks, and the results have been revolutionary. Try out Hiver at https://hiverhq.com
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Hiver reposted this
Another day, another customer migrated to Hiver from Zendesk. Here's what we keep hearing from prospects coming to us from Zendesk. - Zendesk AI is hard to set up, hidden behind multiple paywalls, and is difficult to get value out of - We can't support our customers over Slack with Zendesk - Integrations with our CRM/ERP are lacking in functionality, and are hard to set up - We're paying for a lot of features we don't really need Modern companies running high stakes support processes need a modern helpdesk - one that is AI first, supports modern communication channels, integrates 360 degrees around it, and is rationally priced. Check out Hiver at https://lnkd.in/gtDSqATm
Hiver Omni: The AI Omnichannel platform for complex support
hiverhq.com
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Hiver reposted this
We recently launched Slack as a support channel in Hiver, and we're now running a good part of our own support to Hiver customers on Slack. Our customers love being able to reach out to our support right from their Slack workspace and get instant responses from our 24x7 support team. And our support team can stay on top of all queries from Slack from their Hiver accounts, where they run their entire support operation. Being able to dogfood what we build has been a privilege - it helps us reach maturity very fast for anything we build before it reaches our 3000+ customers. Learn more here: https://lnkd.in/g85GXepG
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Legacy helpdesks solved 2010's support problems really well. But the problem isn't 2010 anymore. Here's the case:
Dear support leaders still on Zendesk, Staying put feels like a safe choice. It isn't. You are betting customer support two years from now looks exactly like support today. No one in your position would say that aloud. The gap between what a legacy helpdesk can do and what a modern AI-era platform can do is widening every quarter. In how fast your team resolves issues, how much context they carry into every conversation, how much operational grind they can offload to AI that works across the entire support lifecycle, not just deflection. And this isn't just about your team. The support leaders who will matter in 18 months are the ones who led this transformation and created immense value for their business. We've migrated tons of teams off Zendesk. I won't pretend switching tools is a simple decision - but we own the entire complexity, working closely with each team so your day-to-day flow doesn't get impacted. Bynder is one customer that made the switch from Zendesk and hasn't looked back: https://lnkd.in/g_BgzWNh Reach out to me if you're on Zendesk and want to see Hiver in action. I'll be on the demo myself.