REVERS.IO

Highlights from the U Bazar & Ouest 2026 Supplier Fair A few months after launching our partnership with Coopérative U, we had the opportunity to attend the U Bazar & Ouest Supplier Fair and meet store teams to discuss their first experiences with the platform. These conversations reinforced a key belief: when technology is designed to simplify day-to-day operations for store teams, the impact is immediate. The feedback received from stores was extremely positive: ✅ Significant time savings in after-sales operations ✅ Simple and intuitive user experience ✅ Faster and smoother case management ✅ A unified process across all BLS product categories Seeing store teams embrace the solution and witnessing tangible operational benefits in the field is always the best measure of success. A big thank you to the Coopérative U teams for their trust and to everyone we met during the event for the valuable discussions. This is only the beginning. 🚀 #AfterSales #Retail #CustomerExperience #RetailTech #DigitalTransformation #CooperativeU #Reversio #CustomerService —————— Retour sur le Salon U Bazar & Ouest 2026 Quelques mois après le lancement de notre partenariat avec Coopérative U, nous étions présents cette semaine au Salon U Bazar & Ouest pour aller à la rencontre des équipes magasins et échanger sur leurs premiers retours d’expérience. Ces échanges ont confirmé un point essentiel : lorsqu’un outil est conçu pour simplifier le quotidien des équipes terrain, l’impact est immédiat. Les retours des magasins ont été particulièrement encourageants : ✅ Un gain de temps significatif dans le traitement des demandes SAV ✅ Une prise en main simple et intuitive ✅ Une meilleure fluidité dans la gestion des dossiers ✅ Une expérience homogène pour l’ensemble des produits BLS Voir les équipes magasins s’approprier la solution et constater concrètement les bénéfices sur le terrain est toujours le meilleur indicateur de réussite. Merci aux équipes de Coopérative U pour leur confiance et à l’ensemble des collaborateurs rencontrés lors du salon pour la qualité des échanges. L’aventure ne fait que commencer. 🚀 #AfterSales #CustomerService #RetailTech #RetailInnovation #CooperativeU #Reversio #SAV #DigitalTransformation

REVERS.IO will be in Barcelona for the 1-to-1 meeting program at Shoptalk Europe! From June 9–11, we'll be meeting with European retailers to discuss how to streamline after-sales operations and eliminate inefficiencies across returns, repairs, and second-life processes. Our omnichannel platform helps retailers: ✔ Reduce operational costs and accelerate processes ✔ Simplify complex reverse logistics workflows ✔ Elevate the after-sales journey ✔ Orchestrate circular economy initiatives through product repair & resale If you're a retail or e-commerce leader planning reverse logistics or after-sales transformation projects, we'd love to connect! #ShoptalkEurope #ReverseLogistics #RetailTech #CustomerExperience #AfterSales #CircularEconomy

We are proud to announce that REVERS.IO has won the Gold Award for “Innovation in After-Sales Service” at Les Victoires de la relation et de l’expérience client in Paris yesterday. A strong recognition from the industry, rewarding both the results achieved by our customers and our vision: evolving after-sales from a traditional SaaS tool into a true operating system capable of orchestrating end-to-end after-sales operations in an increasingly AI-driven world. This award is above all a recognition of the incredible work delivered every day by our teams alongside our customers, and by our tech team, which has been building for years a platform designed to become the European reference for after-sales orchestration. A special thank you as well to the jury for the quality of the discussions during the pitch sessions, and especially to Célia Staub, Christophe Carrère and Anne-Sophie Pouyau for presenting the award yesterday evening during the ceremony. ——— Nous sommes fiers d’annoncer que REVERS.IO remporte le prix d’Or “Innovation dans le service après-vente” aux Les Victoires de la relation et de l’expérience client. Une reconnaissance forte de l’industrie, qui récompense à la fois les résultats obtenus par nos clients et notre vision : faire évoluer le SAV d’un simple outil SaaS vers un véritable système d’exploitation capable d’orchestrer l’ensemble des opérations après-vente dans un environnement de plus en plus piloté par l’IA. Cette distinction récompense surtout le travail de nos équipes, engagées chaque jour aux côtés de nos clients, ainsi que celui de notre équipe tech qui construit depuis des années une plateforme pensée pour devenir la référence européenne de l’after-sales orchestration. Merci également au jury pour la qualité des échanges lors de la soutenance, et notamment à Célia Staub, Christophe Carrère et Anne-Sophie Pouyau pour la remise du prix hier soir lors de la cérémonie.

The June 19th deadline is approaching, yet 33% of retailers are still not compliant. By June 19, 2026, Directive (EU) 2023/2673 makes the "Withdrawal Button" mandatory. For retailers operating in the EU, it is now a strict legal obligation with significant operational risks! In a nutshell, the legislation requires: • A clear, digital "Cancel my contract" function on-site. • The end of "carrier-only" redirects (returns must stay on your domain). • Immediate digital confirmation on a durable medium. • A frictionless journey that mirrors the ease of the initial purchase. • Failure to comply removes your right to challenge the 14-day window and exposes your organization to regulatory scrutiny. Revers.io aligns your operations with these requirements instantly: ✅ Native Withdrawal Button: Legally compliant and integrated directly into your existing site UI. ✅ End-to-End Orchestration: No external redirects. The entire flow is handled on your domain to capture intent first. ✅ Automated Compliance Logs: Triggers immediate confirmations and maintains secure, timestamped logs to satisfy Article 16d (Burden of Proof). ✅ Self-Care Portal: Eliminates manual barriers to match the simplicity of your purchase flow. The result: Strict legal compliance, reduced customer service workload, and a streamlined back-office. The deadline is a hard cutoff. Let’s ensure you are ready! #Reversio #AfterSales #ReverseLogistics #CustomerExperience #CircularEconomy #Retail #RetailTech #Ecommerce #Compliance #Directive20232673 #EU

🚀 New Client Announcement We are proud to welcome Kamera Express as a new Revers.io customer. Kamera Express has selected Revers.io to orchestrate repairs across its European operations, covering the Netherlands, Germany, Belgium and Luxembourg. With Revers.io, Kamera Express will be able to: • Manage country-specific repair workflows • Connect and orchestrate its network of repair partners on a single platform • Gain end-to-end visibility and control over every after-sales case • Deliver a seamless and consistent customer experience across Europe This project further strengthens Revers.io’s position as the operating system for after-sales and reverse logistics in Europe. Welcome to the Revers.io community, Kamera Express! 🎉 And thank you for your trust Frank van der Leer John de Keuning Matthijs Gringhuis Timo van den Berg #Reversio #KameraExpress #AfterSales #RepairManagement #ReverseLogistics #CustomerExperience #RetailTech #CircularEconomy #Europe

Revers.io has been recognized in Gartner’s 2026 Hype Cycle for Supply Chain Execution & Logistics Technology. In a nutshell : • Returns are becoming a major operational and financial challenge for retailers • Complexity is exploding with omnichannel and fragmented vendor ecosystems • Most organizations are still running on manual, inefficient processes • The market is now entering early mainstream adoption (20–50% penetration) • High business impact, but still 5–10 years to full maturity In other words: we are at the beginning of a massive transformation. While returns volumes and complexity are skyrocketing, most companies still lack a true system of record to manage them end-to-end. That’s exactly the problem we’ve been solving at Revers.io. Being listed alongside key vendors in this Gartner report is a strong validation of: • The category we’ve been building for years • The need for dedicated, end-to-end returns orchestration platforms • The shift from fragmented tools to unified operating systems We strongly believe returns management will become as critical as order management in the coming years. And we’re just getting started. Full report here : https://lnkd.in/gBT-FB4W

L’après-vente reste l’angle mort de l’expérience client. Et pourtant, c’est souvent là que tout se joue. On a eu le plaisir d’en parler dans ce podcast : → pourquoi le SAV est encore trop souvent subi → comment en faire un levier de fidélisation (et de marge) → et ce qui est en train de changer avec l’IA et l’automatisation Un échange concret, basé sur du vécu terrain. À écouter ici 👇 Merci Cyril ARTUR du PLESSIS et Faustine Samyn pour la qualité des échanges

We’re proud to share that REVERS.IO has been awarded the “Scale-up Prize” at the NRF French Party, in the Efficiency category 🇫🇷🏆 This recognition highlights the work our teams and customers are doing every day to transform after-sales operations, making returns, repairs and second-life processes more efficient, scalable and data-driven for large retailers. A big thank you to Mike Hadjadj 🛍️ and Catherine Barba Chiaramonti for organizing this event which we’ve proudly be part of since 2018, and the entire La Retail Tech and Business France community for your energy. 📍 NRF 2026 – New York We’re on site all week and would be happy to connect. Come meet us at Business France booth #2103 – Level 1 to discuss after-sales efficiency, reverse logistics, and operational performance.

🎉 REVERS.IO remporte le Lauréat Bronze de la Nuit du Commerce Connecté 2025 ! 🎉 Immense fierté de voir notre plateforme distinguée parmi les innovations qui transforment le retail et l’après-vente. Cette récompense met en lumière un travail exigeant, porté par une équipe focalisée sur l'innovation et qui contribue à faire avancer notre vision d’un après-vente plus simple, plus fluide et plus durable. Un grand merci au jury de la Nuit du Commerce Connecté pour cette reconnaissance. Cela nous motive encore davantage à continuer d’innover aux côtés des retailers, fabricants et partenaires qui nous font confiance. L’aventure continue ! 🚀

✨ NRF Europe 2025, c’est parti ! L’équipe REVERS.IO vous attend au Pavillon 4 – Stand N-047 pour échanger autour de vos enjeux retours, réparations et seconde vie. Venez échanger avec nos experts, et découvrez comment notre plateforme transforme le SAV en un véritable levier de fidélisation client, de rentabilité et de durabilité 🌍 📅 Du 16 au 18 septembre 📍 Paris Expo – Porte de Versailles On vous attend nombreux ! _____________________________ ✨ NRF Europe 2025 is on! The REVERS.IO team is waiting for you at Pavilion 4 – Stand N-047 to discuss your challenges around returns, repairs, and product second life Come meet our experts and discover how our platform transforms after-sales into a true driver of customer loyalty, profitability, and sustainability 🌍 📅 September 16–18 📍 Paris Expo – Porte de Versailles We look forward to seeing you there! #NRFEurope #RetailTech #CustomerExperience #AfterSales #CX