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Prolong

Prolong

Développement de logiciels

After-Sales Service Management made easy and profitable for modern brands and retailers

À propos

Prolong | The AI Operating System for After-Sales Retail doesn’t stop at the transaction. It’s won, or lost, after the purchase. Prolong is the AI-powered Operating System that transforms after-sales into a strategic growth engine. We unify repairs, returns, warranties, spare parts, service partners and workflows into one intelligent infrastructure layer — connecting stores, e-commerce, service centers and headquarters. What used to be a fragmented cost center becomes: → a profit driver → a loyalty engine → an operational efficiency lever → a sustainability accelerator 🔥 Why leading brands choose Prolong AI-powered orchestration Smart diagnostics, automated routing, workflow optimization and after-sales P&L visibility. Enterprise-ready infrastructure API-first architecture integrating with ERP, CRM, POS and logistics systems. Omnichannel by design Built for global retail networks across stores, e-commerce and wholesale. Scalable impact Higher repair rates, lower costs, reduced waste and extended product lifetime. Prolong is building the infrastructure layer for service-driven retail. The future of retail isn’t “Buy & Bye.” It’s long-term value.

Secteur
Développement de logiciels
Taille de l’entreprise
11-50 employés
Siège social
Paris
Type
Société civile/Société commerciale/Autres types de sociétés
Fondée en
2023
Domaines
Circular Economy, Retail Tech, Care & Repair, Software Development, After Sales et Customer Experience

Lieux

Employés chez Prolong

Nouvelles

  • Voir la Page de l’organisation de Prolong

    3 194  abonnés

    🚀 𝐏𝐫𝐨𝐥𝐨𝐧𝐠 𝐢𝐬 𝐡𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐨 𝐏𝐫𝐞𝐦𝐢𝐞̀𝐫𝐞 𝐕𝐢𝐬𝐢𝐨𝐧 𝐏𝐚𝐫𝐢𝐬 We're thrilled to announce that Prolong has been invited to exhibit at Première Vision Paris – Inno-Tech, following our selection as a finalist of the ANDAM Innovation Prize 2026. It's an honor to be recognized alongside some of the most innovative companies shaping the future of fashion. For three days, we'll be demonstrating how the post-purchase experience is becoming the next competitive advantage for fashion brands. At Prolong, we're building the After-Sales Operating System that helps brands transform what used to be a fragmented cost center into a strategic driver of: ✨ Customer loyalty ⚡ Operational excellence 🌍 Product longevity 📈 New service revenues From omnichannel repairs and alterations to warranty management, spare parts, AI-powered diagnostics and workflow orchestration, we're helping fashion brands deliver a seamless post-purchase experience across every channels and geography. 📍 Première Vision Paris – Inno-Tech 📅 September 1–3, 2026 If you'll be attending the show, come meet us and discover how AI is redefining the future of fashion after-sales. 📩 DM us to schedule a meeting. A huge thank you to the ANDAM and Première Vision teams for this fantastic opportunity. We're looking forward to seeing you in Paris! #PremiereVision #FashionTech #ANDAM #AfterSales #CustomerExperience #CircularFashion #AI #Innovation #Prolong

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    3 194  abonnés

    🚀 𝗪𝗲'𝗿𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗼𝘂𝗿 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 Over the past two years, we've built something we're incredibly proud of. Today, Prolong powers the After-Sales operations of brands such as The North Face, Messika, Veja, Galeries Lafayette, Fusalp..., helping them transform aftercare into a driver of customer loyalty, operational excellence and sustainable growth. But we're only getting started. Our ambition is bold: ⚡ Build the global operating system for after-sales 🤖 Bring AI into every step of the customer service journey 🌍 Scale our platform across industries and continents 📈 Deliver enterprise-grade software that thousands of stores, workshops and customer service teams rely on every day To help us reach that next milestone, we're looking for our Director of Engineering to lead our engineering organization, scale our product and technology, and help shape the future of retail services alongside our founders. This isn't "just another engineering leadership role." You'll join at a defining moment where you'll have the opportunity to: 🚀 build and grow a world-class engineering team 🏗️ shape the architecture of a rapidly scaling SaaS platform 🤝 work hand-in-hand with Product and AI 🎯 have a direct impact on the strategy of the company If you love building products with real-world impact, enjoy solving complex technical challenges, and want to reinvent how global brands serve their customers after purchase, we'd love to meet you. 👉 Apply here: https://lnkd.in/gsxkGGNz And if someone immediately comes to mind, we'd be incredibly grateful if you could share this opportunity. #Hiring #Engineering #DirectorOfEngineering #SaaS #RetailTech #AI #Product #TechLeadership #Startup #Aftercare #Prolong

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    🚀 𝗪𝗲'𝗿𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 Prolong is looking for its 𝑺𝒆𝒏𝒊𝒐𝒓 𝑭𝒐𝒓𝒘𝒂𝒓𝒅-𝑫𝒆𝒑𝒍𝒐𝒚𝒆𝒅 𝑺𝒐𝒇𝒕𝒘𝒂𝒓𝒆 𝑬𝒏𝒈𝒊𝒏𝒆𝒆𝒓 (Enterprise Integrations & Delivery). This is one of our most strategic hires we'll make this year. 💫 𝗢𝘂𝗿 𝗺𝗶𝘀𝘀𝗶𝗼𝗻 At Prolong, we're building the After-Sales Operating System for retail. We help the world's leading brands (Veja, The North Face, Messika, Galeries Lafayette, Vanessa Bruno, Fusalp...) transform what used to be a fragmented cost center into a driver of customer loyalty, profitability and sustainability. Today, our platform powers post-purchase operations across fashion, luxury, watches, jewelry, footwear and outdoor, in more than 60 countries. 🚀 𝗪𝗵𝘆 𝗻𝗼𝘄 We've spent the past two years proving our product-market fit. Now comes the exciting part: scaling globally! That means delivering enterprise projects faster, integrating seamlessly with complex ecosystems (SAP, Salesforce, Oracle, Cegid, Dynamics...), and making every deployment feel effortless for our customers. 🛠️ 𝗬𝗼𝘂𝗿 𝗺𝗶𝘀𝘀𝗶𝗼𝗻 You'll work directly with our founders, product and engineering teams to: ⚙️Lead technical delivery for enterprise customers 🛠️Design and build robust integrations with the world's leading retail systems 🏄Own projects from discovery to production 👥Support continuous deployments with our Customer Success team 🌍Help shape the technical standards that will allow Prolong to scale worldwide This isn't a support role. It's an opportunity to become one of the engineers building a company defining an entirely new software category. If you're excited by complex systems, enterprise software and the future of AI-powered retail operations, we'd love to talk. 👇 𝑨𝒑𝒑𝒍𝒚 𝒃𝒆𝒍𝒐𝒘 𝒊𝒏 𝒕𝒉𝒆 𝒍𝒊𝒏𝒌 𝒊𝒏 𝒄𝒐𝒎𝒎𝒆𝒏𝒕 𝒐𝒓 𝒔𝒆𝒏𝒅 𝒖𝒔 𝒂 𝑫𝑴. And if someone came to your mind while reading this, we'd really appreciate a share 😉 #Hiring #SoftwareEngineer #RetailTech #EnterpriseSoftware #SaaS #Startup #TechJobs #Prolong

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    3 194  abonnés

    ⌚𝗟𝗼𝘂𝗶𝘀 𝗣𝗶𝗼𝗻 𝗵𝗮𝘀 𝗰𝗵𝗼𝘀𝗲𝗻 𝗣𝗿𝗼𝗹𝗼𝗻𝗴 𝘁𝗼 𝗽𝗼𝘄𝗲𝗿 𝗶𝘁𝘀 𝗮𝗳𝘁𝗲𝗿-𝘀𝗮𝗹𝗲𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 We're proud to announce the go-live of LOUIS PION - Groupe Galeries Lafayette on Prolong. This project marks another important milestone in our mission to build the 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐩𝐨𝐬𝐭-𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦 𝐟𝐨𝐫 𝐫𝐞𝐭𝐚𝐢𝐥𝐞𝐫𝐬 𝐚𝐧𝐝 𝐛𝐫𝐚𝐧𝐝𝐬. As a leading multi-brand watch & jewelery retailer, Louis Pion operates highly sophisticated after-sales processes involving stores, customer service teams, workshops, suppliers and end customers. Together, we have built a modern foundation to orchestrate these operations at scale. This launch introduces several new capabilities to the Prolong platform, including: ⚡Native integration with Cegid Y2 ⚡Advanced quotation management and staged payments ⚡Sophisticated warranty management ⚡Blackbox Workshop capabilities to seamlessly connect non-digitized repair partners More than a software deployment, this project is about transforming a traditionally complex and fragmented process into a streamlined customer experience. As Louis Pion continues to elevate its service offering, we're excited to support the teams in delivering a faster, more transparent and more efficient after-sales journey. A huge thank you to all the Louis Pion and Prolong teams who made this launch possible 🚀 "𝑶𝒖𝒓 𝒂𝒎𝒃𝒊𝒕𝒊𝒐𝒏 𝒘𝒂𝒔 𝒕𝒐 𝒎𝒐𝒅𝒆𝒓𝒏𝒊𝒛𝒆 𝒂𝒏𝒅 𝒔𝒕𝒂𝒏𝒅𝒂𝒓𝒅𝒊𝒛𝒆 𝒂𝒇𝒕𝒆𝒓-𝒔𝒂𝒍𝒆𝒔 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝒂𝒄𝒓𝒐𝒔𝒔 𝒐𝒖𝒓 𝒏𝒆𝒕𝒘𝒐𝒓𝒌 𝒘𝒉𝒊𝒍𝒆 𝒑𝒓𝒆𝒔𝒆𝒓𝒗𝒊𝒏𝒈 𝒕𝒉𝒆 𝒇𝒍𝒆𝒙𝒊𝒃𝒊𝒍𝒊𝒕𝒚 𝒓𝒆𝒒𝒖𝒊𝒓𝒆𝒅 𝒃𝒚 𝒕𝒉𝒆 𝒄𝒐𝒎𝒑𝒍𝒆𝒙𝒊𝒕𝒚 𝒐𝒇 𝒘𝒂𝒕𝒄𝒉 𝒔𝒆𝒓𝒗𝒊𝒄𝒊𝒏𝒈. 𝑷𝒓𝒐𝒍𝒐𝒏𝒈 𝒈𝒊𝒗𝒆𝒔 𝒖𝒔 𝒂 𝒑𝒐𝒘𝒆𝒓𝒇𝒖𝒍 𝒑𝒍𝒂𝒕𝒇𝒐𝒓𝒎 𝒕𝒐 𝒐𝒓𝒄𝒉𝒆𝒔𝒕𝒓𝒂𝒕𝒆 𝒕𝒉𝒆𝒔𝒆 𝒘𝒐𝒓𝒌𝒇𝒍𝒐𝒘𝒔, 𝒊𝒎𝒑𝒓𝒐𝒗𝒆 𝒄𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒐𝒏 𝒂𝒄𝒓𝒐𝒔𝒔 𝒔𝒕𝒂𝒌𝒆𝒉𝒐𝒍𝒅𝒆𝒓𝒔, 𝒂𝒏𝒅 𝒃𝒖𝒊𝒍𝒅 𝒕𝒉𝒆 𝒇𝒐𝒖𝒏𝒅𝒂𝒕𝒊𝒐𝒏𝒔 𝒐𝒇 𝒂 𝒎𝒐𝒓𝒆 𝒆𝒇𝒇𝒊𝒄𝒊𝒆𝒏𝒕 𝒂𝒏𝒅 𝒔𝒄𝒂𝒍𝒂𝒃𝒍𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆. 𝑾𝒆 𝒘𝒆𝒓𝒆 𝒆𝒒𝒖𝒂𝒍𝒍𝒚 𝒊𝒎𝒑𝒓𝒆𝒔𝒔𝒆𝒅 𝒃𝒚 𝒕𝒉𝒆 𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏'𝒔 𝒆𝒂𝒔𝒆 𝒐𝒇 𝒖𝒔𝒆 𝒂𝒏𝒅 𝒊𝒏𝒕𝒖𝒊𝒕𝒊𝒗𝒆 𝒅𝒆𝒔𝒊𝒈𝒏, 𝒘𝒉𝒊𝒄𝒉 𝒆𝒏𝒂𝒃𝒍𝒆𝒅 𝒓𝒂𝒑𝒊𝒅 𝒂𝒅𝒐𝒑𝒕𝒊𝒐𝒏 𝒃𝒚 𝒐𝒖𝒓 𝒔𝒕𝒐𝒓𝒆 𝒕𝒆𝒂𝒎𝒔. 𝑻𝒉𝒂𝒕'𝒔 𝒂 𝒌𝒆𝒚 𝒊𝒏𝒈𝒓𝒆𝒅𝒊𝒆𝒏𝒕 𝒊𝒏 𝒔𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍𝒍𝒚 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒊𝒏𝒈 𝒂 𝒏𝒆𝒘 𝒈𝒆𝒏𝒆𝒓𝒂𝒕𝒊𝒐𝒏 𝒐𝒇 𝒂𝒇𝒕𝒆𝒓-𝒔𝒂𝒍𝒆𝒔 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆." — Jerome Deschars, CIO, Louis Pion Thanks to our partner COD4IS (Sarah Hello, Jérémie L., Erwan Lhermitte) for this successful project delivery. #RetailTech #AfterSales #CustomerExperience #Cegid #LouisPion #RetailOperations #Prolong

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    3 194  abonnés

    🤝 𝗩𝗔𝗡𝗘𝗦𝗦𝗔 𝗕𝗥𝗨𝗡𝗢 𝗵𝗮𝘀 𝗰𝗵𝗼𝘀𝗲𝗻 𝗣𝗿𝗼𝗹𝗼𝗻𝗴 We are thrilled to announce our partnership with Vanessa Bruno, an iconic French fashion house known for its timeless elegance and commitment to quality. Together, we are building the next generation of after-sales experience. Over the coming months, Prolong will be rolled out across 80 boutiques, e-commerce operations and B2B partners, creating a unified and omnichannel after-sales journey across all customer touchpoints. From repairs and claims management to customer communication and partner orchestration, Vanessa Bruno is investing in a post-purchase experience that matches the quality of its products and the expectations of modern consumers. 𝑩𝒆𝒄𝒂𝒖𝒔𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒅𝒐𝒆𝒔𝒏'𝒕 𝒆𝒏𝒅 𝒂𝒕 𝒄𝒉𝒆𝒄𝒌𝒐𝒖𝒕. 𝑰𝒕 𝒄𝒐𝒏𝒕𝒊𝒏𝒖𝒆𝒔 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒆𝒗𝒆𝒓𝒚 𝒊𝒏𝒕𝒆𝒓𝒂𝒄𝒕𝒊𝒐𝒏 𝒕𝒉𝒂𝒕 𝒇𝒐𝒍𝒍𝒐𝒘𝒔. We're proud to support the Vanessa Bruno teams in transforming after-sales into a strategic driver of: ✨ Customer loyalty ⚡ Operational excellence 🌍 Product longevity 📈 Sustainable growth A huge thank you to the entire Vanessa Bruno team for their trust and ambition. Excited to see this new chapter unfold together. #RetailTech #AfterSales #CustomerExperience #FashionTech #VanessaBruno #Omnichannel #Prolong

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    🚀 𝗧𝗵𝗲 𝗰𝗼𝘂𝗻𝘁𝗱𝗼𝘄𝗻 𝗶𝘀 𝗼𝗻: 𝗖𝗲𝗴𝗶𝗱 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗥𝗲𝘁𝗮𝗶𝗹 𝟮𝟬𝟮𝟲 𝗶𝘀 𝗮𝗹𝗺𝗼𝘀𝘁 𝗵𝗲𝗿𝗲. At Prolong, we believe one of the biggest untapped opportunities in retail isn't before checkout. It's after it. Every repair. Every claim. Every service request. Every customer interaction after purchase. For too long, after-sales has been managed through emails, spreadsheets, disconnected systems, custom tools and manual processes. We're changing that. At Cegid Connections, we'll be showcasing how leading retailers are transforming after-sales into a strategic growth lever with Prolong: ⚡ Omnichannel after-sales orchestration ⚡ AI-powered aftercare agents ⚡ Advanced spare parts management ⚡ Automated workflows across stores, customer service teams, workshops and logistics partners ⚡ New service revenues, higher loyalty and improved operational efficiency And for the first time, we'll officially present our new Cegid Y2 connector, bringing after-sales operations directly into the retail ecosystem retailers already use every day. We're excited to meet retailers, brands and partners from across the globe, alongside the amazing teams from Cegid, Adyen, Microsoft, Oracle, Alma, Scalapay, SMALK AI, The Wallet Crew and many others. 📍 See you at Cegid Connections Retail 2026 📩 DM us if you'd like to secure one of the last meeting slots. The future of retail doesn't stop at checkout. That's where it starts. #CegidConnections #RetailTech #AfterSales #CustomerExperience #AI #Omnichannel #RetailInnovation #Prolong

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    𝗣𝗿𝗼𝗹𝗼𝗻𝗴 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗲𝘅𝗵𝗶𝗯𝗶𝘁𝗶𝗻𝗴 𝗮𝘁 𝗖𝗲𝗴𝗶𝗱 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗥𝗲𝘁𝗮𝗶𝗹 𝟮𝟬𝟮𝟲🚀 This event will be a special milestone for Prolong as we officially unveil our new Cegid Y2 POS connector, designed to help retailers transform after-sales operations into a seamless omnichannel experience. Together with Cegid, we’re making it easier than ever for brands and retailers around the world to: ⚡orchestrate repairs, claims and aftercare directly from the POS ⚡streamline store operations and workshop coordination ⚡improve customer experience post-purchase ⚡unlock new service revenues and loyalty opportunities We’ll also showcase our latest innovations around: 🤖 AI-powered after-sales agents 🔧 Spare parts orchestration 🔄 Omnichannel workflow automation 🌍 Global aftercare operations at scale Looking forward to connecting with the incredible ecosystem attending the event, including partners like Adyen (Edouard), The Wallet Crew (Davy), SMALK AI (Kristofer), Microsoft, Scalapay and Oracle. If you’re attending, come meet the Prolong team and discover how AI is redefining the post-purchase journey for modern retail. 📩 DM us to book a meeting onsite #RetailTech #AfterSales #CustomerExperience #Cegid #AI #Omnichannel #RetailOperations #Prolong

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    🥂𝗙𝗼𝗿 𝘁𝗵𝗲 𝗽𝗮𝘀𝘁 𝟭𝟮 𝗺𝗼𝗻𝘁𝗵𝘀, 𝘄𝗲’𝘃𝗲 𝗯𝗲𝗲𝗻 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘁𝗲𝗮𝗺𝘀 𝗮𝘁 𝗠𝗲𝘀𝘀𝗶𝗸𝗮 What we built together is more than a deployment. 𝗜𝘁’𝘀 𝘁𝗵𝗲 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗮 𝗻𝗲𝘄 𝗮𝗳𝘁𝗲𝗿-𝘀𝗮𝗹𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺 𝗳𝗼𝗿 𝗷𝗲𝘄𝗲𝗹𝗿𝘆. Until now, after-sales in luxury jewelry was: ✍manual ⛓️💥fragmented 🪡custom-built 💔difficult to scale internationally Today, it becomes: 🔗structured 🌍global ⚙️integrated 💖value-creating Fully connected to the Maison’s ecosystem (CRM, clienteling apps, POS, ERP, repair workshops, partners…) This changes how luxury houses manage repairs, personalization, estimates, spare parts and client follow-up worldwide. And more importantly: it changes what after-sales represents. Not a cost center. A brand asset. Very proud of what the Messika and Prolong teams achieved together. More to come soon ✨ #LuxuryTech #AfterSales #JewelryIndustry #RetailInnovation #Messika #Prolong

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    🇮🇹 𝗠𝗶𝗹𝗮𝗻𝗼, 𝗵𝗲𝗿𝗲 𝘄𝗲 𝗮𝗿𝗲! The Netcomm Forum has officially started and the Prolong team is on site for two exciting days of conversations around the future of retail and post-purchase experience. Come meet us to discover how brands are transforming after-sales from a fragmented cost center into a powerful growth engine with Prolong: ⚡ Omnichannel after-sales orchestration ⚡ AI-powered diagnostics & workflows ⚡ Repair & spare parts management ⚡ Seamless integrations with retail ecosystems ⚡ Better loyalty, efficiency and sustainability We’re proud to be part of the French delegation hosted by Business France 🇫🇷 and excited to connect with the incredible Italian retail ecosystem. 📍Charles-Antoine Dubois & Tanguy Frécon are on site all day 📩DM us if you’d like to meet during the event! #NetcommForum #RetailTech #AfterSales #CustomerExperience #CircularRetail #AI #Prolong

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  • Voir la Page de l’organisation de Prolong

    3 194  abonnés

    ✨𝗠𝗘𝗦𝗦𝗜𝗞𝗔 𝗵𝗮𝘀 𝗰𝗵𝗼𝘀𝗲𝗻 𝗣𝗿𝗼𝗹𝗼𝗻𝗴 We’re beyond excited to announce our partnership with Messika, the bold Parisian Maison redefining contemporary luxury jewelry. 𝑻𝒐𝒈𝒆𝒕𝒉𝒆𝒓, 𝒘𝒆 𝒂𝒓𝒆 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒊𝒏𝒈 𝒂𝒇𝒕𝒆𝒓-𝒔𝒂𝒍𝒆𝒔 𝒊𝒏𝒕𝒐 𝒂 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒑𝒊𝒍𝒍𝒂𝒓 𝒐𝒇 𝒕𝒉𝒆 𝒍𝒖𝒙𝒖𝒓𝒚 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆, 𝒂𝒕 𝒈𝒍𝒐𝒃𝒂𝒍 𝒔𝒄𝒂𝒍𝒆. Over the past months, Prolong has been deployed across 200+ boutiques, partners and workshops worldwide, orchestrating complex repair, personalization and service journeys with a single operating system. This is not just a new tool rollout. It’s a structural shift in how luxury houses manage post-purchase relationships. As Jerome SAINT-YVES, COO of Messika, explains: “𝑷𝒓𝒐𝒍𝒐𝒏𝒈 𝒂𝒍𝒍𝒐𝒘𝒔 𝒖𝒔 𝒕𝒐 𝒔𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆 𝒂𝒏𝒅 𝒐𝒓𝒄𝒉𝒆𝒔𝒕𝒓𝒂𝒕𝒆 𝒐𝒖𝒓 𝒂𝒇𝒕𝒆𝒓-𝒔𝒂𝒍𝒆𝒔 𝒈𝒍𝒐𝒃𝒂𝒍𝒍𝒚 𝒘𝒉𝒊𝒍𝒆 𝒊𝒎𝒑𝒓𝒐𝒗𝒊𝒏𝒈 𝒕𝒓𝒂𝒏𝒔𝒑𝒂𝒓𝒆𝒏𝒄𝒚, 𝒄𝒐𝒐𝒓𝒅𝒊𝒏𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒅𝒆𝒄𝒊𝒔𝒊𝒐𝒏-𝒎𝒂𝒌𝒊𝒏𝒈 𝒂𝒄𝒓𝒐𝒔𝒔 𝒃𝒐𝒖𝒕𝒊𝒒𝒖𝒆𝒔 𝒂𝒏𝒅 𝒘𝒐𝒓𝒌𝒔𝒉𝒐𝒑𝒔.” Luxury does not end at checkout. It continues through care, repair and long-term client relationships. We’re proud to support Messika in setting a new standard for after-sales in jewelry. Thanks for your trust Jerome SAINT-YVES, Nicolas LAMOUREUX, Amaury Normann Decottignies, Fabien Mapelli, Franck Diogo, AURELIE PELE DE SOUSA, Charlotte Leduc and team. #LuxuryRetail #AfterSales #JewelryIndustry #CustomerExperience #Messika #Prolong

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