Healthcare decisions can feel complex, and the right support can make the experience easier. It takes more than knowledge. It takes the ability to listen, understand and help people find solutions that meet their needs. 💬 Which skill do you think makes the biggest difference? Vote in the poll and share your perspective in the comments. If you’re a licensed healthcare insurance professional in the U.S. looking to put these skills to work, explore remote opportunities with us: 💼 Licensed Healthcare Insurance Agent: https://ow.ly/4tYh50ZzZMs 💼 Bilingual Licensed Healthcare Insurance Agent: https://ow.ly/wtIY50ZzZMr Discover more opportunities at TTECjobs.com #ExperienceTTEC #HealthcareCareers #CustomerExperience
TTEC
Consultoría de externalización y deslocalización
Austin, Texas 390.663 seguidores
Sobre nosotros
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- Sitio web
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http://www.ttec.com/
Enlace externo para TTEC
- Sector
- Consultoría de externalización y deslocalización
- Tamaño de la empresa
- Más de 10.001 empleados
- Sede
- Austin, Texas
- Tipo
- Empresa pública
- Especialidades
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services y CX Technology
Ubicaciones
Empleados en TTEC
Actualizaciones
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Imagine every insurance interaction feeling like a deep breath instead of another source of stress🧘♂️. Insurance, we believe, should leave people feeling grounded, at ease, and understood, even in life's most uncertain moments. That's why TTEC helps insurers bring together four essential pillars: empathy that creates a calm first connection, licensed experts who inspire confidence through trusted guidance, AI that removes friction with intention while keeping people at the center, and customer experiences that strengthen loyalty long after the policy is renewed. Together, they create a seamless sense of balance, clarity, and peace of mind, turning insurance into an experience that feels more human, more effortless, and guided every step of the way🙌. ➡️ See how TTEC Insurance makes it possible: https://okt.to/cgAhvM
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Customers rarely think about your back office, until something goes wrong. A billing dispute that takes three contacts to resolve🤦♂️. A warranty registration that disappears into a queue. An activation that should have taken minutes but takes days. These don't feel like operational issues to customers. They feel like broken promises❌. In fact, Qualtrics XM Institute found that $865 billion in U.S. consumer spending was halted in 2025 because of failed service experiences, not failed products. The device worked. The operation behind it didn't. The strongest consumer electronics brands know that trust isn't built only during support interactions. It's reinforced every time the systems behind the scenes work exactly as customers expect😉. Where does your back office create the most customer effort today? Discover four practical ways to turn back-office operations into a competitive advantage. 👉 https://okt.to/NLEV4Z
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A major win for TTEC Government Solutions and an important step forward for taxpayer service👏. TTEC Government Solutions, supported by TTEC Digital has been awarded a $21 million contract by the IRS to modernize the technology infrastructure supporting one of the nation’s largest taxpayer contact center environments. As prime contractor, TTEC will bring together contact center technology, AI-powered capabilities, intelligent routing and analytics to help enable more efficient, accessible service for millions of American taxpayers👌. We’re proud to bring our public sector, technology and CX expertise to a mission that matters. 📝 Read more: https://okt.to/J5RKnU #TTEC #TTECGovernmentSolutions #CustomerExperience #AI #IRS #GovernmentTechnology
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AI is embedded across today's customer journey, from chatbots and agent assist to analytics and workforce management. Yet many organisations still don't have a complete picture of where it's influencing decisions. In this on-demand webinar, Wayne Kay, Amanda Panks, and Georgi Georgiev explain what the EU AI Act means for CX, how it applies beyond EU borders, and the practical steps organisations can take to strengthen AI governance and reduce compliance risk. Watch the session on demand and leave with actionable insights for your CX strategy: https://okt.to/KVQSzA
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0% of CX leaders say AI has delivered measurable cost reductions. In our latest newsletter, we dig into the research from CX Dive and TTEC Digital: 150 CX leaders surveyed, and not one could point to lower costs. Most said the opposite: AI is costing them more. Why? Because we're bolting AI onto operating models that were never designed for it. Teams, platforms, and workflows are still managed in silos — and AI only works when those pieces are tightly connected. Read on for more data insights about AI and CX...
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Ready for what’s next in your career? 🚀 We’re growing our teams across customer experience, sales, training, learning and development, operations, and more. Whether you’re ready to build new skills, step into a leadership role, or explore a completely new career path, your next opportunity could be waiting at TTEC. Explore our open roles and find the one that’s right for you. 📌 Advanced English proficiency is required for all roles. 💬 Know someone who's ready for their next opportunity? Tag them in the comments. ON-SITE 💼 Senior Trainer 📍 Tempe, Arizona https://ow.ly/jekP50ZwPeT 💼 Healthcare Customer Service Representative 📍 Lipa, Batangas, Philippines https://ow.ly/G8aq50ZwPeX 💼 Customer Service Representative 📍 Cairo, Egypt https://ow.ly/Bhub50ZwPeN 💼 German-English Customer Success Account Manager 📍 Athens, Greece https://ow.ly/pVx250ZwPeP 💼 Sales Service Delivery Manager 📍 Tempe, Arizona https://ow.ly/38GK50ZwPeU 💼 Social Marketing Sales Representative 📍 Kraków, Poland https://ow.ly/9exH50ZwPeY REMOTE 💼 Bilingual Customer Service Representative – Luxury Retail - French-English 📍Canada https://ow.ly/iOOI50ZwPeR 💼 Benefits Analyst (Wellness Programs) 📍 Philippines https://ow.ly/u6uZ50ZwPeO 💼 Senior Learning Experience Designer 📍 India https://ow.ly/6kew50ZwPeV 💼 Spanish-English Bilingual Healthcare Customer Service Representative 📍 California https://ow.ly/EW2I50ZwPeM HYBRID 💼 Dutch-English Customer Service in support of https://ow.ly/oGFZ50ZwPeZ 📍 Athens, Greece https://ow.ly/JAtJ50ZwPeQ 💼 Business Development Representative with German-English 📍 Krakow, Poland https://ow.ly/748O50ZwPeW 💼 Digital Sales Representative with Czech/Slovak 📍 Warsaw, Poland https://ow.ly/eyuq50ZwPeS Don't see what you're looking for? Find the full list of open roles at https://ow.ly/mNql50ZwPf0 #ExperienceTTEC #CareerGrowth #NowHiring #JobSearch #ApplyToday
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Enrollment spikes do not break the strategy, they reveal if it can perform💡. One major payer proved it is possible to scale without losing control. By combining TTEC Remote CX with structured coaching and KPI visibility, they increased conversions by 22% in just 3 months while improving quality from 95% to 98%🔝. When the pressure rises, the right operational model does not just keep up, it performs. 👉 Read the full case study: https://okt.to/VU15gx
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Wellbeing isn't just something we talk about—it's something we live. 💙🥾 From taking in the beautiful Yorkshire countryside together to creating a workplace where people feel supported every day, our UK team continues to show what wellbeing at TTEC is all about. We're proud to celebrate another incredible achievement as TTEC has once again been recognized as one of the UK's Best Workplaces for Wellbeing™! 🏆 Congratulations to our amazing UK team for making wellbeing a priority and bringing our people-first culture to life every day. Here's to continuing to build workplaces where everyone can do their best work and be their best selves. Ready to be part of a workplace where people and wellbeing come first? Explore career opportunities with TTEC at https://ow.ly/nMAV50ZwPlW. #ExperienceTTEC #EmployeeWellbeing #GreatPlaceToWork
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Your next career move can open the door to new experiences, skills and possibilities. 🚀 Whether you're looking to grow in your current field, explore a new path or take your career in a different direction, knowing what matters most can help you make the right move. 💬 We'd love to hear from you: What would you prioritize in your next career move? Vote in the poll below and tell us why in the comments. #ExperienceTTEC