TAG
The Cloudflare Zaraz ecosystem is expanding! Read more to learn how you can now connect with Certified Zaraz Developers to help you with migrating to Zaraz, maintaining your configuration and more
The Cloudflare Support team has launched a new Support Portal. The portal will give you access to self-help resources, diagnostics with troubleshooting guides, and will provide for easier ticket submission
In this blog post we’ll explore three tricks that can be used for data science that helped us solve real problems for our customer support group and our customers. Two for natural language processing in a customer support context and one for identifying attack Internet attack traffic.
Cloudflare Enterprise customers can now authenticate themselves for phone support using TOTP tokens, either by using an authenticator app or generating single-use tokens from the Cloudflare Dashboard.
Crossbow is a tool that is now allowing Cloudflare’s Technical Support Engineers to perform diagnostic activities from running commands (like traceroutes, cURL requests and DNS queries) to debugging product features and performance features using bespoke tools.
It's no secret that Cloudflare operates at a huge scale. Cloudflare provides security and performance to over 9 million websites all around the world, from small businesses and WordPress blogs to Fortune 500 companies. That means one in every 10 web requests goes through our network.
Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system.
Cloudflare’s community of users is vast. With more than 6 million domains registered, our users come in all shapes and sizes and are located all over the world.
As a Technical Support Engineer I get to work with many different members of the CloudFlare family and with customers from all around the world. Each day is very different to the next, and of course, some days stand out more than others.
This past week, we introduced five new CloudFlare Apps. Ranging from webmaster tools to analytics, with live chat, monitoring, and support as new options for good measure, it's a great collection. Each one is available from the CloudFlare dashboard.
The newest CloudFlare App helps you talk with your customers. SnapEngage is live chat for your website, which helps you "turn visitors into customers and, ultimately, friends." Their words, and well said. SnapEngage is a friendly, effective service, useful both for site owners and for customers.
We're fortunate to have a large, growing group of customers. (Welcome, The Next Web readers.) Using the right tools to respond to customers makes a business smarter and faster.
