Heidi

Listen Here: https://lnkd.in/gSpjuzD3 In this episode, Dr. David Klein, Partner and MD, Kennedy-White Orthopaedic Center, discusses how AI is improving scheduling, documentation, and insurance workflows, while creating more time for patient care and enhancing the physician experience. This episode is sponsored by Heidi Health. For more information about Becker's Healthcare, please contact Jessica Cole or Scott Becker. #podcast #healthcare #leadership

Last week we shared the big news that Heidi health is integrating into the Innowell platform. Now, I get to share a bit more about why. In our latest episode of the In Our Minds podcast, I sit down with Dr Simon Kos Global CMO at Heidi, to talk about the role of AI and tech in improving clinical outcomes, and how we can think about building things that make the lives of clinicians and patients easier. Simon and Innowell go back a fair way, and this was such a great episode: candid, generous, and full of the kind of insight you only get from someone who's worked in this field for more than 20 years both in the system, and with global tech giants like Microsoft. If you want to hear what this partnership really means, and why we're so excited about it, have a listen. Links in comments below 👇 #mentalhealth #partnership #measurementbasedcare #ai

Last week, I found myself in New York sitting around a table with physicians, engineers, and product leaders discussing which problems healthcare AI should solve next. I was there as a new member of the Customer Advisory Board at Heidi. That still feels slightly strange to write. My background is in behavioral health, not engineering, and most of what I know about healthcare technology comes from trying to make it work inside an actual clinical system—complete with regulatory requirements, imperfect workflows, exhausted clinicians, and patients who do not arrive in neatly structured data fields. That is also why I accepted the invitation. I believe in Heidi. I would not have agreed to do this otherwise. But belief does not require suspending judgment. An advisory board that only applauds is not especially advisory, and part of what has earned my confidence in Heidi is its willingness to invite clinicians into the room before every answer has been settled. I’m interested in whether AI can give clinicians more capacity to think, listen, and remain present without quietly sacrificing quality, clinical judgment, or the therapeutic relationship. In behavioral health, that relationship is often the mechanism through which the intervention works. While I was there, I recorded the attached video about an important distinction in behavioral health documentation: a good clinical note is not a transcript. Clinical judgment includes knowing what belongs in the record and, just as importantly, what does not. Heidi’s ability to let me shape documentation around the needs of my patients and the ethical standards of my profession is what first drew me to the platform nearly two years ago. For full transparency, this is a compensated advisory role, and these views are my own. The guardrails for ethical AI use in healthcare are still being drawn. I’d rather help draw them than critique them after the fact.